Disappointed and disgusted in the customer service

A whole waste of time and useless provider. I am waiting for 2 weeks for an account paid up letter and a whole week for a refund. Call the call center and the story and excuses are all the same. There is no feedback and there might be a system glitch it will take 3 business days to investigate and then 48 hours for funds to reflect. I am so sick and tired of this and when you send an email or call complaints they escalate and log a complaint and then its left just there. No feedback no nothing. It is absolutely ridiculous. If this is how discovery customer service is then Im definitely closing all accounts and leaving discovery as a whole. So not recommended and I will make sure everyone knows it