Disappointed and Concerned

I received strange notfications about my credit facility beign in arrears, which I first ignored and later received a letter of good standing from Discovery Bank.

I feel this is very irregular and should notify the ***** department, however the response from the ***** department was that there was no money ******, so it is not a ***** problem. This was shocking and both times I called the Discovery Bank ***** department regarding this, the consultant was dismissive and talked to me like it is a major inconvenience trying to report an irregular email, which I view as a major red flag, that should be investigated.

Long story short, the ***** department transferred me to customer services as the email I received was from the services department and not the ***** department. This would've made sense if my issue was with the contents of the mail, not the fact that I received a mail I did not ask for.

After some back and forth the Customer Service consultant called his manager who was slightly more helpful. They informed me that I phoned them on 24 November asking for a stamped letter of some sorts, which I DID NOT DO. This is an even bigger red flag and they stated they will investigate further and phone me back.

I have not received any feedback and I have used up probably close to an hours worth of airtime to report this matter, but Discovery Bank would rather wait until after ***** is committed against me before actually getting to the bottom of the problem.

I am very concerned about this and I have been contemplating moving banks, as it is getting more difficult to get all the benefits I signed up for 2 year ago. This incident may have been the last straw to make me close my accounts.