Disappointed and Angry

Firstly I would like to give a 110 times thumbs up to Hlangano who assisted me earlier today as I made a call and needed to do a follow up on a form I need to make a claim, he was a star as sweetheart to have assisted me so patiently and efficiently. Dude deserves to be thee service champion of the year.

Coming to my complaint I called last Friday needing a stamp and a signature on a form and was told I'll get them back within 36 to 48hrs but never got it. It doesn't make sense that you have to wait for a week just to get a stamp and a signature on a form. I called in today and was so sure that it will be sent to through but nothing so I don't know if the escalation departments is making fun of us or want their great agents to look bad. I'm so disappointed it's not even funny and this is another delay on my side due to empty promises from the escalation department over a simple stamp and signature. Discovery is going to lose clients over somethings they could avoid and do quickly and without is having to make noise over simple things such as signatures. Maybe in future you should have agents in shops that we able to deposit money at so that we can avoid wasting our R2 airtime in calling you guys and making follow up.