GS
Graydon S

1 reviews | Active since Jun 2015

24 Dec 2023, 08:16

Disappointed

I'm a bit disappointed with Discovery Bank, I've Joined recently, and unfortunately a few days before going on Holiday, At first I thought it was awesome feature to just send a pin drop of your address to verify your physical address. And as luck would have it they started sending me messages that my "Geological location" has failed bla bla bla bla. Well of course it did because I'm over 800 KM away from home. Now my wife starts to get worried if we should withdraw all our money from Discovery Bank before they leave us stranded on Holiday. Without any Money I'm not going to phone them as I don't have the time and energy to dispute this nonsense.

0
Replies (2)
GS
Graydon S's update28 Dec 2023, 09:50
Reviewer Update
Until now this super pathetic Bank hasn't even rep**** or looked in to this matter
Discovery Bank
Discovery Bank's reply05 Jan 2024, 13:07
Official
Hi  Graydon  

Thank you for your feedback, and we apologise for the inconvenience that has been caused regarding you FICA verification. 

I do see the documents were uploaded successfully and verified by our FICA team. 

Is there anything else I can assist you with? 

Best regards,
Mpho