MN
Mxolisi N
1 reviews | Active since Jun 2016
14 Feb 2022, 22:41
Disappointed
Fica hold placed on my account I then manually sent the documents. I'm told I need to upload on the website there should be a pop up when I login of which this is not there I have tried different browsers. Lots of money spent calling the bank since Saturday and no assistance now on 3rd day no access to my funds.
Helpful (0)
Replies (11)0
Replies (11)
Discovery Bank's replyOfficial
15 Feb 2022, 08:31Hi Mxolisi
Thanks for reaching out to us.
I will investigate this matter and provide you with feedback shortly.
Regards
Girshwin
Thanks for reaching out to us.
I will investigate this matter and provide you with feedback shortly.
Regards
Girshwin
Discovery Bank's reply15 Feb 2022, 08:31
Official
Hi Mxolisi
Thanks for reaching out to us.
I will investigate this matter and provide you with feedback shortly.
Regards
Girshwin
Thanks for reaching out to us.
I will investigate this matter and provide you with feedback shortly.
Regards
Girshwin
MN
Mxolisi N's updateReviewer Update
15 Feb 2022, 08:42Everytime I call I’m told within an hour hold will be lifted today is day 4
MN
Mxolisi N's update15 Feb 2022, 08:42
Reviewer Update
Everytime I call I’m told within an hour hold will be lifted today is day 4
MN
Mxolisi N's updateReviewer Update
15 Feb 2022, 18:38What happened to getting feedback shortly? Day has ended
MN
Mxolisi N's update15 Feb 2022, 18:38
Reviewer Update
What happened to getting feedback shortly? Day has ended
Discovery Bank's replyOfficial
16 Feb 2022, 10:57So sorry for that Mxolisi
I have arranged that a manager reaches out to you to provide you with an update on this matter.
Regards
Girshwin
I have arranged that a manager reaches out to you to provide you with an update on this matter.
Regards
Girshwin
Discovery Bank's reply16 Feb 2022, 10:57
Official
So sorry for that Mxolisi
I have arranged that a manager reaches out to you to provide you with an update on this matter.
Regards
Girshwin
I have arranged that a manager reaches out to you to provide you with an update on this matter.
Regards
Girshwin
MN
Mxolisi N's updateReviewer Update
17 Feb 2022, 09:55Still waiting.
MN
Mxolisi N's update17 Feb 2022, 09:55
Reviewer Update
Still waiting.
Discovery Bank's replyOfficial
17 Feb 2022, 10:01Hi Mxolisi
Our systems show that our management has given you courtesy call yesterday.
Regards
Girshwin
Our systems show that our management has given you courtesy call yesterday.
Regards
Girshwin
Discovery Bank's reply17 Feb 2022, 10:01
Official
Hi Mxolisi
Our systems show that our management has given you courtesy call yesterday.
Regards
Girshwin
Our systems show that our management has given you courtesy call yesterday.
Regards
Girshwin
MN
Mxolisi N's updateReviewer Update
17 Feb 2022, 10:04its not about the call but my issue being resolved. day 6 now without access to my funds. My debit orders are failing
MN
Mxolisi N's update17 Feb 2022, 10:04
Reviewer Update
its not about the call but my issue being resolved. day 6 now without access to my funds. My debit orders are failing
Discovery Bank's replyOfficial
17 Feb 2022, 10:06So sorry about the delay.
I will follow up on this query.
Regards
Girshwin
I will follow up on this query.
Regards
Girshwin
Discovery Bank's reply17 Feb 2022, 10:06
Official
So sorry about the delay.
I will follow up on this query.
Regards
Girshwin
I will follow up on this query.
Regards
Girshwin
MN
Mxolisi N's updateReviewer Update
18 Feb 2022, 11:09I'm still being told to go on website an there's still no pop up. This is really frustrating.
MN
Mxolisi N's update18 Feb 2022, 11:09
Reviewer Update
I'm still being told to go on website an there's still no pop up. This is really frustrating.
MN
Mxolisi N's updateReviewer Update
22 Feb 2022, 17:17Week 2 of empty promises
MN
Mxolisi N's update22 Feb 2022, 17:17
Reviewer Update
Week 2 of empty promises
Discovery Bank's replyOfficial
28 Feb 2022, 12:42Hi Mxolisi
So sorry for the delayed response.
Our team has confirmed that the lock has been lifted on your account.
We do apologise for any inconvenience this could have caused you
Regards
Girshwin
So sorry for the delayed response.
Our team has confirmed that the lock has been lifted on your account.
We do apologise for any inconvenience this could have caused you
Regards
Girshwin
Discovery Bank's reply28 Feb 2022, 12:42
Official
Hi Mxolisi
So sorry for the delayed response.
Our team has confirmed that the lock has been lifted on your account.
We do apologise for any inconvenience this could have caused you
Regards
Girshwin
So sorry for the delayed response.
Our team has confirmed that the lock has been lifted on your account.
We do apologise for any inconvenience this could have caused you
Regards
Girshwin