SvdW
Shane van der Westhuizen
1 reviews | Active since Mar 2009
18 Nov 2015, 09:32
Disappointed
I app**** for a Discovery Card and was informed it would be delivered to my office on Tues 17 Nov 2015. I was told to have a copy of my ID and proof of residence at hand to give to the driver. The driver never showed. Today 18 Nov 2015 the driver arrived. I went to him and gave him the supporting documents I still had with me. He would not give me the card because I needed to have my original ID with me. My drivers licence was apparently not a valid proof of ID. I had my orginal ID with me the previous day, unfortunately I do not carry this document on my person every day. His attitude was not great. I was the one who was inconvenienced as I expected it yesterday. This is his daily job not my job.
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Replies (1)
Discovery Bank's replyOfficial
18 Nov 2015, 11:42Hello shanevdw,
Thank you for your comments and for bringing this matter to our attention.
We must extend our sincere apologies for the inconvenience caused to you.
We are liaising with our courier company on this matter and will feedback to you shortly.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We must extend our sincere apologies for the inconvenience caused to you.
We are liaising with our courier company on this matter and will feedback to you shortly.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply18 Nov 2015, 11:42
Official
Hello shanevdw,
Thank you for your comments and for bringing this matter to our attention.
We must extend our sincere apologies for the inconvenience caused to you.
We are liaising with our courier company on this matter and will feedback to you shortly.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We must extend our sincere apologies for the inconvenience caused to you.
We are liaising with our courier company on this matter and will feedback to you shortly.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za