Disappointed

Im being charged monthly service fees for something I never had. Yes, I app**** online but never proceeded with application or even to collect card. To my surprise, I received my monthly statement and out of nowhere I'm being charged monthly service fees. Spoke to one of the call centre agents and she politely asks me if I read the fine print and terms and conditions and that I'm still liable for the fees irrespective lol. Discovery, are you that desperate.

You even sent me a sms to say if I don't proceed or collect my card you will cancel the transaction. All of a sudden the courier rocks up at my door to deliver the card. I never activated it as a result, yet I'm liable for monthly fees. I've requested to cancel it (as previously stipulated by you that you will automatically close it which you did NOT! However, I was told I still need to pay the service fees owing to Discovery lol.

Was really hoping you guys would be something different, bit eish, not a good start.