SK
Sipokazi K

1 reviews | Active since Jul 2021

09 Mar 2023, 21:03

Disappointed

Called the call centre a few weeks ago about money that was coming from the US (shares) that was not being cleared. The agent advised me to open a currency specific account to avoid such issues in the future. She told me about the 3 types but did not divulge the pricing on this accounts.

I went on and opened them and to date I am more than R300 out of pocket just on charges.

I sent an email to close these accounts but no one has come back to me.

Discovery Bank please close those 3 accounts, I'd rather wait for clearance when I receive funds from my shares.

0
Replies (2)
Discovery Bank
Discovery Bank's reply10 Mar 2023, 14:10
Official
Hi Sipokazi 

Please pardon my delayed response. 

I am sorry you are having this experience with us, I am looking into your forex account closure and will advise soon. 

Regards, 
Palehelo
SK
Sipokazi K's update10 Mar 2023, 20:42
Reviewer Update
Hi Palehelo

Just checked, the accounts have not been closed yet