GM
Gertrude M

1 reviews | Active since Dec 2024

29 Dec 2024, 08:55

DISAPPEARING FUNDS_Payment still not received after 6 days

I was paid my salary on 24th December at 4am in the morning and the funds have still not cleared. I was told that the funds would reflect, latest, Saturday 28th December 2024 but now it's Sunday morning, 29 December 2024 and I still have not received anything. I have had an unpleasant Christmas as a result.

It shows that the banking systems used are behind the current standard systems used at Discovery Bank are behind in comparison to the other South African Banks.

I had a recent problem where I issued an instant payshap payment to a vendor but the payment just disappeared and rhe vendor did not receive the funds but the transaction went through from my side and I even got the proof of payment. I noticed that you cant reverse payment and remove debit orders with Discovery bank. This has seriously got to be the slowest bank I have ever had to deal with. I urgently need this money to pay my bills and yet I was told it mya take ankther 10 days to investigate where the funds are.

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Replies (5)
Discovery Bank
Discovery Bank's reply29 Dec 2024, 09:10
Official
Hi Gertrude,

Thank you for reaching out to us.

We apologize for the inconvenience that this may have caused.

I will look into this and provide you with feedback.

Regards,
Jabulile
GM
Gertrude M's update29 Dec 2024, 09:55
Reviewer Update
Please assist as soon as possible, I will now have to pay extra fees for my bills for making late payments.
GM
Gertrude M's update29 Dec 2024, 09:57
Reviewer Update
Your apology will not pay my bill. Please investigate this urgently, I put so much trust in Discovery Bank only to be disappointed at the most crucial point now😭
GM
Gertrude M's update30 Dec 2024, 07:08
Reviewer Update
Can someone please assist me urgently. I have called in several times and your consultants are unable to assist me.
GM
Gertrude M's update30 Dec 2024, 19:30
Reviewer Update
Thank you so much I have finally received my funds but it took almost 7days. I am hoping Discovery Bank can improve its processes to avoid this happening again in the future.