Digital banking is pointless

Discovery bank started off with a big and then slowly fizzled down like a firework that’s gone stale. I am a purple card holder yet the service is so poor I am left speechless. Discovery is missing the plot of what is required by clients for banking, they utilise computers to assess and analyse and fail to use simple logic.

I app**** for a credit facility and had to jump through hoops and got the flimsiest excuses why it could not be granted. I took the exact same information and provided it to absa and instantly I was approved and my facility is in place.

I guess having a human being as a banker and a robot makes a world of difference.