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Aadil L
1 reviews | Active since Oct 2010
06 Jul 2020, 18:22
Digital Bank with no email support
It's ridiculous that there is no email contact address for Discovery Bank. How can a digital bank only work via a telephone call centre, especially during COVID-19 remote working? It's a joke!
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Replies (2)
Discovery Bank's replyOfficial
07 Jul 2020, 11:55 Hi Aadil, Thank you for your comments and for bringing this matter to our attention. Kindly note, Discovery Bank only service client’s via a telephone calls and not email. We do understand we are in a difficult time with COVID-19, however our agents are able to work remotely. Regards Jaco
Discovery Bank's reply07 Jul 2020, 11:55
Official
Hi Aadil, Thank you for your comments and for bringing this matter to our attention. Kindly note, Discovery Bank only service client’s via a telephone calls and not email. We do understand we are in a difficult time with COVID-19, however our agents are able to work remotely. Regards Jaco
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Aadil L's updateReviewer Update
07 Jul 2020, 12:29It's obvious the Discovery Bank executives making these decisions don't care about customer feedback. Discovery Bank charges full service banking fees but provides limited services.
Register my feedback and send it too management. Your app should provide for email and/or secure chat to resolve queries.
Register my feedback and send it too management. Your app should provide for email and/or secure chat to resolve queries.
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Aadil L's update07 Jul 2020, 12:29
Reviewer Update
It's obvious the Discovery Bank executives making these decisions don't care about customer feedback. Discovery Bank charges full service banking fees but provides limited services.
Register my feedback and send it too management. Your app should provide for email and/or secure chat to resolve queries.
Register my feedback and send it too management. Your app should provide for email and/or secure chat to resolve queries.