Difficulty in closing account

I requested my settlement amount from Discovery and settled the amount in full. I then sent my account closure form along with proof of payment to [Email Removed] as instructed for my account to be closed.<br> <br> The amount is already reflecting on the account but Thesigan Gungadoo sent me an e-mail today about a \Query that my amount is missing". It makes no sense. I was not at all querying the amount at any time. I submitted my Closure form to close the account but Discovery interpreted that as a query from my side.<br> <br> I just spoke to a consultant over the phone. He said that he was going to call me back. Still haven't heard.<br> <br> All I want to do is close my account."""