Difficulty closing an account

I'm trying to close my account with Discovery Bank after having my Discovery Card automatically transferred to the above mentioned Bank. I started on 2/7/2020 spoke to KEA ref *** with the request (Nay instruction to close this account as I neither requested it nor want it)

So on 16/7/2020 I called again only to be given the run around by Discovery Bank Client services ,this time told I was required to pay an amount to get the account to a zero balance before the account can be closed. - deposited the amount the following day Phoned again 21/7/2020 spoke to Thuli Qiniso who assured me the account was closed. On 17/8/2020 received a statement from Discovery Bank for a account that was supposedly closed. She also said that the account was closed but had " Somehow been reactivated" On 16/9/2020 I again received a statement with R37.50 debit reflecting for "Service Fees" Phoned discovery Bank and spoke to Aobeakw -ref *** and requested to speak to a senior person as I was not getting results from the call center. I was told that this was not possible due to Covid -19 restrictions but that she would escelate to a manager to call me. (Hah Hah) Still no response from Discovery Bank - CLOSE MY ACCOUNT!!!!

I'm now at that point where I'm going to refer to the Banking Ombudsman- this is ***** -running up service fees for an unwanted account.