JH
Julie H
1 reviews | Active since Mar 2010
14 Nov 2022, 13:49
Difficult to close account
I am trying to close my credit card but Discovery Bank makes it very difficult to do so. I don't enjoy waiting so long for my call to be answered - after 6.5mins, I dropped the call. No email address either so I can only phone in. Discovery Bank, please can I close my credit card with you.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
14 Nov 2022, 14:14Hi Julie
I apologise for the inconvenience this has caused.
I tried to contact you twice but the calls are not going through.
Kindly note that you need to use your Discovery miles before I log the closure or else the miles will be forfeited.
Please advise when I can contact you to complete the account closure process.
Regards
Beatrice.
I apologise for the inconvenience this has caused.
I tried to contact you twice but the calls are not going through.
Kindly note that you need to use your Discovery miles before I log the closure or else the miles will be forfeited.
Please advise when I can contact you to complete the account closure process.
Regards
Beatrice.
Discovery Bank's reply14 Nov 2022, 14:14
Official
Hi Julie
I apologise for the inconvenience this has caused.
I tried to contact you twice but the calls are not going through.
Kindly note that you need to use your Discovery miles before I log the closure or else the miles will be forfeited.
Please advise when I can contact you to complete the account closure process.
Regards
Beatrice.
I apologise for the inconvenience this has caused.
I tried to contact you twice but the calls are not going through.
Kindly note that you need to use your Discovery miles before I log the closure or else the miles will be forfeited.
Please advise when I can contact you to complete the account closure process.
Regards
Beatrice.
Discovery Bank's replyOfficial
16 Nov 2022, 09:35Hi Julie
Unfortunately, I do not have a way for us to correspond directly, for the closure I just need you to please monetise you miles on the bank app and then I can proceed with the account closure.
It will be a quick call, If you have an international number you would like me to contact you on, please provide me with that number so that I can contact you.
Regards
Beatrice.
Unfortunately, I do not have a way for us to correspond directly, for the closure I just need you to please monetise you miles on the bank app and then I can proceed with the account closure.
It will be a quick call, If you have an international number you would like me to contact you on, please provide me with that number so that I can contact you.
Regards
Beatrice.
Discovery Bank's reply16 Nov 2022, 09:35
Official
Hi Julie
Unfortunately, I do not have a way for us to correspond directly, for the closure I just need you to please monetise you miles on the bank app and then I can proceed with the account closure.
It will be a quick call, If you have an international number you would like me to contact you on, please provide me with that number so that I can contact you.
Regards
Beatrice.
Unfortunately, I do not have a way for us to correspond directly, for the closure I just need you to please monetise you miles on the bank app and then I can proceed with the account closure.
It will be a quick call, If you have an international number you would like me to contact you on, please provide me with that number so that I can contact you.
Regards
Beatrice.
Discovery Bank's replyOfficial
17 Nov 2022, 20:26Hi Julie
Thank you so much, I will be sure to contact you tomorrow during your available time to finalise the closure and assist in monetising the miles.
Regards
Beatrice.
Thank you so much, I will be sure to contact you tomorrow during your available time to finalise the closure and assist in monetising the miles.
Regards
Beatrice.
Discovery Bank's reply17 Nov 2022, 20:26
Official
Hi Julie
Thank you so much, I will be sure to contact you tomorrow during your available time to finalise the closure and assist in monetising the miles.
Regards
Beatrice.
Thank you so much, I will be sure to contact you tomorrow during your available time to finalise the closure and assist in monetising the miles.
Regards
Beatrice.
JH
Julie H's updateReviewer Update
25 Nov 2022, 13:43Hi Beatrice
I have had no contact from you at the agreed time. I tried again to phone the call centre and sat again for over 7mins while waiting for someone to pick up. I need to close my urgently please.
I have had no contact from you at the agreed time. I tried again to phone the call centre and sat again for over 7mins while waiting for someone to pick up. I need to close my urgently please.
JH
Julie H's update25 Nov 2022, 13:43
Reviewer Update
Hi Beatrice
I have had no contact from you at the agreed time. I tried again to phone the call centre and sat again for over 7mins while waiting for someone to pick up. I need to close my urgently please.
I have had no contact from you at the agreed time. I tried again to phone the call centre and sat again for over 7mins while waiting for someone to pick up. I need to close my urgently please.
Discovery Bank's replyOfficial
30 Nov 2022, 07:50Hi Julie
My apologies for the delay, I will be contacting you today.
Regards
Beatrice.
My apologies for the delay, I will be contacting you today.
Regards
Beatrice.
Discovery Bank's reply30 Nov 2022, 07:50
Official
Hi Julie
My apologies for the delay, I will be contacting you today.
Regards
Beatrice.
My apologies for the delay, I will be contacting you today.
Regards
Beatrice.
Discovery Bank's replyOfficial
30 Nov 2022, 17:02Hi Julie
I tried to contact you but was unable to get a hold of you.
I do see that you managed to monetise your miles and I have advised the account closures team to proceed with the account closure.
This process can take between six to eight working days, once the account is closed, we will send you the confirmation of closure.
Regards
Beatrice.
I tried to contact you but was unable to get a hold of you.
I do see that you managed to monetise your miles and I have advised the account closures team to proceed with the account closure.
This process can take between six to eight working days, once the account is closed, we will send you the confirmation of closure.
Regards
Beatrice.
Discovery Bank's reply30 Nov 2022, 17:02
Official
Hi Julie
I tried to contact you but was unable to get a hold of you.
I do see that you managed to monetise your miles and I have advised the account closures team to proceed with the account closure.
This process can take between six to eight working days, once the account is closed, we will send you the confirmation of closure.
Regards
Beatrice.
I tried to contact you but was unable to get a hold of you.
I do see that you managed to monetise your miles and I have advised the account closures team to proceed with the account closure.
This process can take between six to eight working days, once the account is closed, we will send you the confirmation of closure.
Regards
Beatrice.