RR
Reuben R

1 reviews | Active since May 2012

03 Feb 2025, 13:51

Dictatorship

How is it possible that Discovery bank willingly transfer funds in between accounts without prior authorization from account holder? Are we that exposed in our accounts by being part of this bank? I have never witnessed such in my entire existence where different accounts are internally controlled by someone inside the bank and they transact on your behalf without your consent. I will definitely take this up, worst service ever.

0
Replies (3)
Discovery Bank
Discovery Bank's reply03 Feb 2025, 13:58
Official
Hi Reuben

I will look into your query and provide feedback once received.

Regards,
Yuvna
RR
Reuben R's update03 Feb 2025, 14:06
Reviewer Update
It is never heard of where a credit account balance is used to service the savings balance without the client's approval. This cannot be
Discovery Bank
Discovery Bank's reply03 Feb 2025, 14:51
Official
Hi Reuben

Please note, it is stated in our Account Terms and Conditions that if needed, we may transfer or redirect relevant amounts between accounts linked to your credit agreement to prevent a default and bring your account(s) to good standing.

Please view our Account Terms and Conditions in the link provided: https://cms.discovery.bank/site/binaries/content/assets/assets/account-terms-and-conditions.pdf for more information on this.

Apologies for the inconvenience caused.

Regards,
Yuvna