BM
Barry M
1 reviews | Active since Mar 2009
23 Feb 2021, 09:50
DICOVERY BANK USELESS
I have just changed to this bank, beware they are USELESS. Phone liunes just disconnect all the time can not speak to anyone, when you do get hold of someone they can't resolve querries say they'll call you back and never do. I am very disappointed I have changed. BEWARE DO NOT CHANGE TO THEM THEY ARE TERRIBLE.
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
23 Feb 2021, 10:10Hi Barry
Thank you for bring your concerns to my attention.
I would like to investigate this comment further. Please could you advise us when you had experienced disconnected phone lines as we pride ourselves on always being available 24/7. Please also confirm if you have used the toll free number ***?
I would also like to help you with your unresolved query. Please provide me with a breakdown of this so I can investigate and assist you in this regard.
Kindly awaiting your response.
Regards
Girshwin
Thank you for bring your concerns to my attention.
I would like to investigate this comment further. Please could you advise us when you had experienced disconnected phone lines as we pride ourselves on always being available 24/7. Please also confirm if you have used the toll free number ***?
I would also like to help you with your unresolved query. Please provide me with a breakdown of this so I can investigate and assist you in this regard.
Kindly awaiting your response.
Regards
Girshwin
Discovery Bank's reply23 Feb 2021, 10:10
Official
Hi Barry
Thank you for bring your concerns to my attention.
I would like to investigate this comment further. Please could you advise us when you had experienced disconnected phone lines as we pride ourselves on always being available 24/7. Please also confirm if you have used the toll free number ***?
I would also like to help you with your unresolved query. Please provide me with a breakdown of this so I can investigate and assist you in this regard.
Kindly awaiting your response.
Regards
Girshwin
Thank you for bring your concerns to my attention.
I would like to investigate this comment further. Please could you advise us when you had experienced disconnected phone lines as we pride ourselves on always being available 24/7. Please also confirm if you have used the toll free number ***?
I would also like to help you with your unresolved query. Please provide me with a breakdown of this so I can investigate and assist you in this regard.
Kindly awaiting your response.
Regards
Girshwin
BM
Barry M's updateReviewer Update
23 Feb 2021, 10:38Phone lines disconnect virtually everytime you call whether from a landline or cell phone. I would say 9 out of 10 times. Today yesterday and saturday and last week happened countless times. Try for yourself.
Mumsy is trying to resolve my debit orders to be switched from previous bank, this request was sent on the 12/02 and nothing has been done about it, Chulu was mean't to be dealing with this and I emailed him all docs on the 12.02, he apparently did not process the request according to Mumsy. Also chulu did not say to me this would take up to 6 weeks!!!! Now I have closed my other account and I stand to have my debit orders return because of your incompetence. I do not want to hear you will advise you need to reassure me you will sort it out as my financial track record will be affected negatively if debit orders are returned!!!
Activating my credit card wasx also lots of fun and more wasted time on the phone to call center agents who have no idea how to resolve a querry. I eventually sorted it out myself. This level of banking is terrible.
I am beyond irritated.
If this is not solved I will take this further on social media to inform others of my experience, however i doubt discovery gives a damn!!!
Mumsy is trying to resolve my debit orders to be switched from previous bank, this request was sent on the 12/02 and nothing has been done about it, Chulu was mean't to be dealing with this and I emailed him all docs on the 12.02, he apparently did not process the request according to Mumsy. Also chulu did not say to me this would take up to 6 weeks!!!! Now I have closed my other account and I stand to have my debit orders return because of your incompetence. I do not want to hear you will advise you need to reassure me you will sort it out as my financial track record will be affected negatively if debit orders are returned!!!
Activating my credit card wasx also lots of fun and more wasted time on the phone to call center agents who have no idea how to resolve a querry. I eventually sorted it out myself. This level of banking is terrible.
I am beyond irritated.
If this is not solved I will take this further on social media to inform others of my experience, however i doubt discovery gives a damn!!!
BM
Barry M's update23 Feb 2021, 10:38
Reviewer Update
Phone lines disconnect virtually everytime you call whether from a landline or cell phone. I would say 9 out of 10 times. Today yesterday and saturday and last week happened countless times. Try for yourself.
Mumsy is trying to resolve my debit orders to be switched from previous bank, this request was sent on the 12/02 and nothing has been done about it, Chulu was mean't to be dealing with this and I emailed him all docs on the 12.02, he apparently did not process the request according to Mumsy. Also chulu did not say to me this would take up to 6 weeks!!!! Now I have closed my other account and I stand to have my debit orders return because of your incompetence. I do not want to hear you will advise you need to reassure me you will sort it out as my financial track record will be affected negatively if debit orders are returned!!!
Activating my credit card wasx also lots of fun and more wasted time on the phone to call center agents who have no idea how to resolve a querry. I eventually sorted it out myself. This level of banking is terrible.
I am beyond irritated.
If this is not solved I will take this further on social media to inform others of my experience, however i doubt discovery gives a damn!!!
Mumsy is trying to resolve my debit orders to be switched from previous bank, this request was sent on the 12/02 and nothing has been done about it, Chulu was mean't to be dealing with this and I emailed him all docs on the 12.02, he apparently did not process the request according to Mumsy. Also chulu did not say to me this would take up to 6 weeks!!!! Now I have closed my other account and I stand to have my debit orders return because of your incompetence. I do not want to hear you will advise you need to reassure me you will sort it out as my financial track record will be affected negatively if debit orders are returned!!!
Activating my credit card wasx also lots of fun and more wasted time on the phone to call center agents who have no idea how to resolve a querry. I eventually sorted it out myself. This level of banking is terrible.
I am beyond irritated.
If this is not solved I will take this further on social media to inform others of my experience, however i doubt discovery gives a damn!!!
Discovery Bank's replyOfficial
23 Feb 2021, 11:21Hi Barry
Thank you for your response.
I will inform our technical team on the issues you have been experiencing when trying to contact Discovery Bank.
I am sorry that you had experienced a delay with your debit order switch request which you had submitted on the 12th of February 2021. However, the 6 week period was disclosed on the singed debit order switch form under the terms and conditions, general paragraph, line 2. The reason for this time frame is not only because of the time it would take for us to contact all your merchants, but also the time it would take for the merchant to update your debit order request.
I have also listened to a couple of your calls with our bankers and found that we had attempted to assist you with your error, and despite difficulties trying to communicate with you, we had resolved this issue and your card had worked from that point onwards.
Should you require any additional assistance, please do not hesitate to contact us on tour toll- free number **********at no cost to you, we will be more than willing to help.
Regards
Girshwin
Thank you for your response.
I will inform our technical team on the issues you have been experiencing when trying to contact Discovery Bank.
I am sorry that you had experienced a delay with your debit order switch request which you had submitted on the 12th of February 2021. However, the 6 week period was disclosed on the singed debit order switch form under the terms and conditions, general paragraph, line 2. The reason for this time frame is not only because of the time it would take for us to contact all your merchants, but also the time it would take for the merchant to update your debit order request.
I have also listened to a couple of your calls with our bankers and found that we had attempted to assist you with your error, and despite difficulties trying to communicate with you, we had resolved this issue and your card had worked from that point onwards.
Should you require any additional assistance, please do not hesitate to contact us on tour toll- free number **********at no cost to you, we will be more than willing to help.
Regards
Girshwin
Discovery Bank's reply23 Feb 2021, 11:21
Official
Hi Barry
Thank you for your response.
I will inform our technical team on the issues you have been experiencing when trying to contact Discovery Bank.
I am sorry that you had experienced a delay with your debit order switch request which you had submitted on the 12th of February 2021. However, the 6 week period was disclosed on the singed debit order switch form under the terms and conditions, general paragraph, line 2. The reason for this time frame is not only because of the time it would take for us to contact all your merchants, but also the time it would take for the merchant to update your debit order request.
I have also listened to a couple of your calls with our bankers and found that we had attempted to assist you with your error, and despite difficulties trying to communicate with you, we had resolved this issue and your card had worked from that point onwards.
Should you require any additional assistance, please do not hesitate to contact us on tour toll- free number **********at no cost to you, we will be more than willing to help.
Regards
Girshwin
Thank you for your response.
I will inform our technical team on the issues you have been experiencing when trying to contact Discovery Bank.
I am sorry that you had experienced a delay with your debit order switch request which you had submitted on the 12th of February 2021. However, the 6 week period was disclosed on the singed debit order switch form under the terms and conditions, general paragraph, line 2. The reason for this time frame is not only because of the time it would take for us to contact all your merchants, but also the time it would take for the merchant to update your debit order request.
I have also listened to a couple of your calls with our bankers and found that we had attempted to assist you with your error, and despite difficulties trying to communicate with you, we had resolved this issue and your card had worked from that point onwards.
Should you require any additional assistance, please do not hesitate to contact us on tour toll- free number **********at no cost to you, we will be more than willing to help.
Regards
Girshwin
BM
Barry M's updateReviewer Update
23 Feb 2021, 11:41Close my account
Your response is a joke.
Your response is a joke.
BM
Barry M's update23 Feb 2021, 11:41
Reviewer Update
Close my account
Your response is a joke.
Your response is a joke.
BM
Barry M's updateReviewer Update
23 Feb 2021, 11:49Just so you know your bankers did not resolve anytyhing I did it myself.
Thanks for your up yours to your customer approach!
You win but I am not sure what you win! Well done
I will make sure I spread the word!
Good luck!
Thanks for your up yours to your customer approach!
You win but I am not sure what you win! Well done
I will make sure I spread the word!
Good luck!
BM
Barry M's update23 Feb 2021, 11:49
Reviewer Update
Just so you know your bankers did not resolve anytyhing I did it myself.
Thanks for your up yours to your customer approach!
You win but I am not sure what you win! Well done
I will make sure I spread the word!
Good luck!
Thanks for your up yours to your customer approach!
You win but I am not sure what you win! Well done
I will make sure I spread the word!
Good luck!
Discovery Bank's replyOfficial
23 Feb 2021, 11:52Your account cloure has been logged.
Please keep a look out for communications from our account closure team.
Thank you for banking with Discovery Bank. We wish you all the best for your future endeavors.
Regards
Girshwin
Please keep a look out for communications from our account closure team.
Thank you for banking with Discovery Bank. We wish you all the best for your future endeavors.
Regards
Girshwin
Discovery Bank's reply23 Feb 2021, 11:52
Official
Your account cloure has been logged.
Please keep a look out for communications from our account closure team.
Thank you for banking with Discovery Bank. We wish you all the best for your future endeavors.
Regards
Girshwin
Please keep a look out for communications from our account closure team.
Thank you for banking with Discovery Bank. We wish you all the best for your future endeavors.
Regards
Girshwin
BM
Barry M's updateReviewer Update
23 Feb 2021, 12:05Hope business is good and you guys can afford to be this arrogant.
BM
Barry M's update23 Feb 2021, 12:05
Reviewer Update
Hope business is good and you guys can afford to be this arrogant.
BM
Barry M's updateReviewer Update
23 Feb 2021, 12:18Trying to call again now 3rd time been disconnected in a row haven't even spoken to anyone yet.
BM
Barry M's update23 Feb 2021, 12:18
Reviewer Update
Trying to call again now 3rd time been disconnected in a row haven't even spoken to anyone yet.
BM
Barry M's updateReviewer Update
23 Feb 2021, 17:41To Girshwin
Actually just took the time to check your complaints on hello peter and my broadband.... wow you guys have some major problems. So glad i am not the only one, maybe you should read them, instead of being a smart ass and trying to out smart your customers you should actually check the facts.
Yes you can pull did you read the small print regarding debit order switching etc but that is not the point your agent should communicate as well. Also taht agent didn't even log the debit order switch instruction at all, that only happened after i called to follow up.
Also None of your agents could assist me when activating my card that I worked out for myself why not listen to the recording and show me where one of them said cancel the platimunm card and then activate the new one and that will work.
Now the best part when I just want to have a credit card I am told I have the full banking suite and I can not just have the credit card anymore as I have to phone every month to get the difference in fees refunded to my credit card, as you have to charge for the suite and even if I only use the credit card then you will refund me the difference. This just sounds silly even the agent or supervisor I spoke to sounded like he thought it was to.
Your phone lines are definently faulty and you should not question your clients as I have no reason to not tell the trueth. So when i say it is not working you should have it investigated.
Still taking this further as I do not feel my complaints have been handled correctly and your bank offering is faulty.
I will call the ombudsman and see what they have to say as i think discovery bank needs to be reported for this.
Regards
Actually just took the time to check your complaints on hello peter and my broadband.... wow you guys have some major problems. So glad i am not the only one, maybe you should read them, instead of being a smart ass and trying to out smart your customers you should actually check the facts.
Yes you can pull did you read the small print regarding debit order switching etc but that is not the point your agent should communicate as well. Also taht agent didn't even log the debit order switch instruction at all, that only happened after i called to follow up.
Also None of your agents could assist me when activating my card that I worked out for myself why not listen to the recording and show me where one of them said cancel the platimunm card and then activate the new one and that will work.
Now the best part when I just want to have a credit card I am told I have the full banking suite and I can not just have the credit card anymore as I have to phone every month to get the difference in fees refunded to my credit card, as you have to charge for the suite and even if I only use the credit card then you will refund me the difference. This just sounds silly even the agent or supervisor I spoke to sounded like he thought it was to.
Your phone lines are definently faulty and you should not question your clients as I have no reason to not tell the trueth. So when i say it is not working you should have it investigated.
Still taking this further as I do not feel my complaints have been handled correctly and your bank offering is faulty.
I will call the ombudsman and see what they have to say as i think discovery bank needs to be reported for this.
Regards
BM
Barry M's update23 Feb 2021, 17:41
Reviewer Update
To Girshwin
Actually just took the time to check your complaints on hello peter and my broadband.... wow you guys have some major problems. So glad i am not the only one, maybe you should read them, instead of being a smart ass and trying to out smart your customers you should actually check the facts.
Yes you can pull did you read the small print regarding debit order switching etc but that is not the point your agent should communicate as well. Also taht agent didn't even log the debit order switch instruction at all, that only happened after i called to follow up.
Also None of your agents could assist me when activating my card that I worked out for myself why not listen to the recording and show me where one of them said cancel the platimunm card and then activate the new one and that will work.
Now the best part when I just want to have a credit card I am told I have the full banking suite and I can not just have the credit card anymore as I have to phone every month to get the difference in fees refunded to my credit card, as you have to charge for the suite and even if I only use the credit card then you will refund me the difference. This just sounds silly even the agent or supervisor I spoke to sounded like he thought it was to.
Your phone lines are definently faulty and you should not question your clients as I have no reason to not tell the trueth. So when i say it is not working you should have it investigated.
Still taking this further as I do not feel my complaints have been handled correctly and your bank offering is faulty.
I will call the ombudsman and see what they have to say as i think discovery bank needs to be reported for this.
Regards
Actually just took the time to check your complaints on hello peter and my broadband.... wow you guys have some major problems. So glad i am not the only one, maybe you should read them, instead of being a smart ass and trying to out smart your customers you should actually check the facts.
Yes you can pull did you read the small print regarding debit order switching etc but that is not the point your agent should communicate as well. Also taht agent didn't even log the debit order switch instruction at all, that only happened after i called to follow up.
Also None of your agents could assist me when activating my card that I worked out for myself why not listen to the recording and show me where one of them said cancel the platimunm card and then activate the new one and that will work.
Now the best part when I just want to have a credit card I am told I have the full banking suite and I can not just have the credit card anymore as I have to phone every month to get the difference in fees refunded to my credit card, as you have to charge for the suite and even if I only use the credit card then you will refund me the difference. This just sounds silly even the agent or supervisor I spoke to sounded like he thought it was to.
Your phone lines are definently faulty and you should not question your clients as I have no reason to not tell the trueth. So when i say it is not working you should have it investigated.
Still taking this further as I do not feel my complaints have been handled correctly and your bank offering is faulty.
I will call the ombudsman and see what they have to say as i think discovery bank needs to be reported for this.
Regards