LG
Leon G
1 reviews | Active since Aug 2017
14 Sept 2026, 15:20
Diacovery courier DSV useless
I lost my Discovery credit card I received a call from the courier,DSV I was told that they could only deliver the card on Wednesday from 10-13:00 so I was not avAilable but I asked if they could come at any time from 13:00 the consultant said they could not assist me and asked if I would like to cancel the delivery, Discovery please stop using this useless courier company,we have jobs and if I am available at a specific time then your courier soe not want to deliver,ridiculous service!!!
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
14 Sept 2026, 15:28Hi Leon G,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply14 Sept 2026, 15:28
Official
Hi Leon G,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
LG
Leon G's updateReviewer Update
14 Sept 2026, 15:31No worry I will b closing all my accounts with Discovery bank cos they have a useless courier SP.
LG
Leon G's update14 Sept 2026, 15:31
Reviewer Update
No worry I will b closing all my accounts with Discovery bank cos they have a useless courier SP.
LG
Leon G's updateReviewer Update
15 Sept 2026, 20:59That is none of your business don't demand or instruct me to create a virtual card,I want the card delivered tomorrow after 11 worst and useless bank
LG
Leon G's update15 Sept 2026, 20:59
Reviewer Update
That is none of your business don't demand or instruct me to create a virtual card,I want the card delivered tomorrow after 11 worst and useless bank
LG
Leon G's updateReviewer Update
16 Sept 2026, 10:03Guys what is going on ,I spoke to a manager at DSV who confirmed they would deliver to my work address after 11i did tell her I am not available earlier,I got a call from a DSV driver stating that he is at my work place at 0935,I explained I am quite far and delivery was arranged at 11,he then asks if I can make it fast which I stated I could not rush and drive faster,he then stared I must call him as soon as I arrive,I requested his managers contact details and he refused,is this the service you give your clients Discovery ???I will be writing to the bank CEO as well as a Mr Gore,ridiculous service !
LG
Leon G's update16 Sept 2026, 10:03
Reviewer Update
Guys what is going on ,I spoke to a manager at DSV who confirmed they would deliver to my work address after 11i did tell her I am not available earlier,I got a call from a DSV driver stating that he is at my work place at 0935,I explained I am quite far and delivery was arranged at 11,he then asks if I can make it fast which I stated I could not rush and drive faster,he then stared I must call him as soon as I arrive,I requested his managers contact details and he refused,is this the service you give your clients Discovery ???I will be writing to the bank CEO as well as a Mr Gore,ridiculous service !
LG
Leon G's updateReviewer Update
16 Sept 2026, 10:05The manager arranged and confirmed with me delivery after 11,their driver refuses to provide his managers contact details this is ridiculous
LG
Leon G's update16 Sept 2026, 10:05
Reviewer Update
The manager arranged and confirmed with me delivery after 11,their driver refuses to provide his managers contact details this is ridiculous
Discovery Bank's replyOfficial
16 Sept 2026, 10:36Thank you for sharing, we will confirm with the team and let them know of this experience.
Once they share feedback with us, we will update you. We do apologize for the frustration and experience.
Kind regards,
Tyrone
Once they share feedback with us, we will update you. We do apologize for the frustration and experience.
Kind regards,
Tyrone
Discovery Bank's reply16 Sept 2026, 10:36
Official
Thank you for sharing, we will confirm with the team and let them know of this experience.
Once they share feedback with us, we will update you. We do apologize for the frustration and experience.
Kind regards,
Tyrone
Once they share feedback with us, we will update you. We do apologize for the frustration and experience.
Kind regards,
Tyrone
LG
Leon G's updateReviewer Update
16 Sept 2026, 10:54To date no manager from DSV has called me,pathetic service
LG
Leon G's update16 Sept 2026, 10:54
Reviewer Update
To date no manager from DSV has called me,pathetic service
LG
Leon G's updateReviewer Update
16 Sept 2026, 12:27Good day I will not accept delivery from DSV I gave them many opportunities please get another SP I have written to the CEO of banking and.ceo of Discovery as well
LG
Leon G's update16 Sept 2026, 12:27
Reviewer Update
Good day I will not accept delivery from DSV I gave them many opportunities please get another SP I have written to the CEO of banking and.ceo of Discovery as well
Discovery Bank's replyOfficial
16 Sept 2026, 12:44We would like to once again sincerely apologize for the frustration and inconvenience you have experienced throughout this matter.
We understand your dissatisfaction regarding the delivery process and acknowledge that the service received has not met the standards that we strive to deliver to our clients. Please be assured that your concerns have been taken seriously.
To ensure a thorough review of the matter, we have formally logged a complaint for a full investigation under reference number ***8. Our Complaints team will conduct a comprehensive assessment with the objective of reaching a fair and appropriate resolution.
An Executive Relationship Manager has been assigned to this case and will be in contact with you directly to discuss the complaint, provide updates, and work towards resolving your concerns.
We value your relationship with Discovery Bank and regret the overall experience that has led to this situation. Thank you for bringing these concerns to our attention and for affording us the opportunity to investigate the matter fully.
Kind regards,
Tyrone
We understand your dissatisfaction regarding the delivery process and acknowledge that the service received has not met the standards that we strive to deliver to our clients. Please be assured that your concerns have been taken seriously.
To ensure a thorough review of the matter, we have formally logged a complaint for a full investigation under reference number ***8. Our Complaints team will conduct a comprehensive assessment with the objective of reaching a fair and appropriate resolution.
An Executive Relationship Manager has been assigned to this case and will be in contact with you directly to discuss the complaint, provide updates, and work towards resolving your concerns.
We value your relationship with Discovery Bank and regret the overall experience that has led to this situation. Thank you for bringing these concerns to our attention and for affording us the opportunity to investigate the matter fully.
Kind regards,
Tyrone
Discovery Bank's reply16 Sept 2026, 12:44
Official
We would like to once again sincerely apologize for the frustration and inconvenience you have experienced throughout this matter.
We understand your dissatisfaction regarding the delivery process and acknowledge that the service received has not met the standards that we strive to deliver to our clients. Please be assured that your concerns have been taken seriously.
To ensure a thorough review of the matter, we have formally logged a complaint for a full investigation under reference number ***8. Our Complaints team will conduct a comprehensive assessment with the objective of reaching a fair and appropriate resolution.
An Executive Relationship Manager has been assigned to this case and will be in contact with you directly to discuss the complaint, provide updates, and work towards resolving your concerns.
We value your relationship with Discovery Bank and regret the overall experience that has led to this situation. Thank you for bringing these concerns to our attention and for affording us the opportunity to investigate the matter fully.
Kind regards,
Tyrone
We understand your dissatisfaction regarding the delivery process and acknowledge that the service received has not met the standards that we strive to deliver to our clients. Please be assured that your concerns have been taken seriously.
To ensure a thorough review of the matter, we have formally logged a complaint for a full investigation under reference number ***8. Our Complaints team will conduct a comprehensive assessment with the objective of reaching a fair and appropriate resolution.
An Executive Relationship Manager has been assigned to this case and will be in contact with you directly to discuss the complaint, provide updates, and work towards resolving your concerns.
We value your relationship with Discovery Bank and regret the overall experience that has led to this situation. Thank you for bringing these concerns to our attention and for affording us the opportunity to investigate the matter fully.
Kind regards,
Tyrone