Deteriorating service

Discovery Bank in General

I have been a Discovery Bank Client for many years and have quite substantial investment with Discovery in General.

So far, my experience with Discovery Bank has been as follow.

1. Dealing with Call Center staff is a Nightmare 2. Every Request is answered with the same word, "Unfortunately" 3. They refuse to put you through to a manager. 4. They can only provide feedback in 24Hrs (If you lucky) 5. Being put through to the correct person never happens. Get redirected multiple times 6. Mis-selling and Negligent Advice 7. Internal Misconduct 8. lack of transparency 9. Insufficient Disclosure 10. They call all the time to offer products you don’t want. 11. Slow Processing Times 12. Too much Dependency on Technology 13. No flexibility 14. No face-to-face assistance 15. Frustrating for complex problems (Staff not adequately trained) 16. Lack of foresight.

At first, they were never this bad. The service has slowly degraded over the years.