Desperate

I have had a Discovery card linked to FNB for a number of years which worked very well. On the 6th April 2020 it was automatically semi migrated to Discovery Bank and that is when my troubles began I am now at my wits end. I have phoned and emailed numberous times and all I get told they will escalate it to the relevant department nothing happens. I have at least 15 reference numbers nothing happens and on a number of occasions they just cut the calls. When asking to speak to the line manager or manager the call centre person says they will email escalate the issue nothing happens They always promise they will phone back nothing happens. I will never recommend Discovery Bank, this total online banking does not work especially as one gets nowhere phoning the call centre and the app is useless. What is one to do to get any help from them????