Deposits pending and when it clear balance don’t increase . Terrible Bank

I deposited money at pick and pay on Sunday 26 . As per my notification the Monday was pending and my balance never increased as I double checked by going into my banking app .

I then logged call on same day I was advised that it’s Sunday I must give it 24 hours . I called back on Monday afternoon as money was still pending was told to give it sometime. Requested to speak to manager was told that they don’t have a manager on site and need to request call via email.

It’s almost three weeks later problem still not resolved. A manager did speak to me after I insisted I will hold on the line but promise to come back up till today nothing . Today 15th July after insisting again to speak to manger a spoke to a manager promise will call me before end business but no phone call.

Discovery you can keep the R800 I will close my account and never do business with you again like a stopped my medical aid with you .:

And also on recorded line the second manager that confirmed over recorded line that there is discrepancy’s between recon statement and notification:

Poor service and no customer service