Deplorable customer service and tech inadequacies

As an ONLINE bank, Discovery’s banking app is the main resource offered to their customers to conduct daily banking activities (arguably their only resource). If you cannot use their app you cannot bank with discovery, it’s as simple as that.

My experience with Discovery bank ended after 3 weeks of back and forth and no solution to the most basic of requirements, installing the app.

I use a Pixel 6, a phone that IS supported by their health app (on which I constantly get asked to activate various other products). After speaking to several Discovery employees, I was told that my phone is not supported (which, according to their online documentation, and common sense, is a lie).

So, their only banking resource does not function correctly and no one at Discovery (or their representatives) showed me the slightest evidence of taking accountability to resolve this problem. Every person I interacted with did the bare minimum (i.e. told me to reinstall the app) and pass me along to the next person who would get me to reinstall the app and then pass me along to the next person who would get me to rein…. you get the idea.

To top it all off, while I was unable to get the app installed on my device, the discovery representative continues to try and sell me more discovery products with seemingly zero desire to solve the problem first.

In my experience, the only thing Discovery care about is getting customers to sign up for as many of their products as possible, they are deplorable and their rating on this site reflects that.