MG
Moshe G
1 reviews | Active since Feb 2022
11 Jan 2024, 15:18
***** department a *****
I have just called discovery bank due to a payment going off on my cc that I am not sure what it is.
The person who answered told me there is not manager at discovery bank ***** unit and they can only tell me in 7-14days what the payment is.
In the meantime they want me to cancel my card without even knowing what the payment is and threatening that if I don’t they won’t be liable.
This is not customer service or safety. This is useless service.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
11 Jan 2024, 15:49Hi Moshe.
I am sorry that you had this experience with us.
I will look into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
I am sorry that you had this experience with us.
I will look into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
Discovery Bank's reply11 Jan 2024, 15:49
Official
Hi Moshe.
I am sorry that you had this experience with us.
I will look into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
I am sorry that you had this experience with us.
I will look into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
MG
Moshe G's updateReviewer Update
11 Jan 2024, 15:52The person was ***********. They cancelled all my cards. Had to call back again to unblock my card even though they were asked not to cancel anything.
They said no ***** case will be opened due to the fact that the money was reverserd… Why cancel the card not investigate this… really disappointed with this service
They said no ***** case will be opened due to the fact that the money was reverserd… Why cancel the card not investigate this… really disappointed with this service
MG
Moshe G's update11 Jan 2024, 15:52
Reviewer Update
The person was ***********. They cancelled all my cards. Had to call back again to unblock my card even though they were asked not to cancel anything.
They said no ***** case will be opened due to the fact that the money was reverserd… Why cancel the card not investigate this… really disappointed with this service
They said no ***** case will be opened due to the fact that the money was reverserd… Why cancel the card not investigate this… really disappointed with this service
MG
Moshe G's updateReviewer Update
11 Jan 2024, 17:25due to the fact that it was reversed it is not showing up anymore... have got the email proof KWIKMART +*** GB – R 591.63From ***6573Card ending ***5640Thursday, 11 January at 14:47
MG
Moshe G's update11 Jan 2024, 17:25
Reviewer Update
due to the fact that it was reversed it is not showing up anymore... have got the email proof KWIKMART +*** GB – R 591.63From ***6573Card ending ***5640Thursday, 11 January at 14:47