Delivery of card not done and we are struggling because of Dsv n Discovery

Yho I don’t even know how to express my frustrations, ordered a new card and DSV was supposed to deliver it on the 25th but today is the 30 they still haven’t delivered and it’s needed to reset app password and to use it, we are now struggling because of this, kids fees and rent are due and we are out of food, we have been calling Dsv n discovery but not getting any assistance on this, highly disappointed as there’s a whole salary on the account. I don’t even know what we will eat tomorrow or don’t even have petrol money to go to work or take kids to school. Where is the humanity yho the fact that we suffer while we have money in the account and they keep telling us they will deliver but nothing still is painful more especially when you see your family suffering because of a change to move salary to this bank. Regrets galore as we are not suffering, call centre can’t help us with resetting of password, we don’t have the card so I don’t know how they expect us to survive. We need urgent help before we are kicked out of here