Delayed service

I am beyond annoyed and frustrated by Discovery Bank. I convinced my sister to open an account with them. Firstly the card arrived a day later than promised (Monday instead of Friday), which can forgiven. However the challenge now is accessing her funds. The card was activated successfully. Discovery promised that she would be able to access her money shortly after activation however her transaction is still not reflecting on her ACTIVE account. Discovery please stop dragging your feet especially when you've sent your clients communication about when they should expect their funds. You are causing huge and unnecessary inconveniences to clients! Please delivery timeous service in accordance to your communication.