EF
Erica F

1 reviews | Active since Oct 2011

19 Mar 2015, 09:32

Declined product upgrade

Good day<br> I have been trying to upgrade my Gold discovery card to a Platinum Card but to no success. I keep getting told it is due to my affordability and that I cannot afford the product. I have submitted documents proving I receive a extra rent income and still no success. The fee per month is R20 extra, I most definitely can afford the product.<br> <br> The only reason why I want to upgrade is due to the miles cap that has been implemented. I am maximizing my 5000 mile cap currently on my Gold card. I do not want a bigger credit limit, it can stay inline with what I currently have on my gold card. <br> Between my husband and I we have 4 out of 5 products that discovery offer, we are discovery partners all the way but with this I feel that our business is not appreciated. <br> Please will someone condiser my request and get back to me.<br> <br> Many Thanks<br> Erica

0
Replies (1)
Discovery Bank
Discovery Bank's reply19 Mar 2015, 11:48
Official
Hello Erica26,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za