BF
Belinda F
1 reviews | Active since Jul 2016
19 Jul 2023, 11:31
Declined application due to incorrect Telkom account
Utterly useless in assisting with credit card application. Trying to move to Discovery from ABSA after close to 40 years, but Discovery Bank declines application due to a Telkom account dating back to 2001. Haven't had a Telkom Account since 20 years ago. Successfully app**** for various hire purchase and other credit applications without problems. Just Discovery Bank.
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Replies (2)BF
Belinda F's updateReviewer Update
19 Jul 2023, 14:16We don't have a Telkom account and haven't had one for 22 years. I have contacted Telkom after being informed by Discovery Bank about the issues. They confirmed that we don't have any amount outstanding, provided me with a number to call to get the letter as requested by Discovery Bank. That number does not exist. My issue is, Discovery Bank chooses to decline a big new account for incorrect Telkom information on some system instead of referring to current creditors and bank accounts. Does not make sense.
Telkom can't even retrieve our information, it is so old. Really ridiculous.
Telkom can't even retrieve our information, it is so old. Really ridiculous.
BF
Belinda F's update19 Jul 2023, 14:16
Reviewer Update
We don't have a Telkom account and haven't had one for 22 years. I have contacted Telkom after being informed by Discovery Bank about the issues. They confirmed that we don't have any amount outstanding, provided me with a number to call to get the letter as requested by Discovery Bank. That number does not exist. My issue is, Discovery Bank chooses to decline a big new account for incorrect Telkom information on some system instead of referring to current creditors and bank accounts. Does not make sense.
Telkom can't even retrieve our information, it is so old. Really ridiculous.
Telkom can't even retrieve our information, it is so old. Really ridiculous.
Discovery Bank's replyOfficial
21 Jul 2023, 07:00We understand Belinda, however, this information is provided to us by the credit bureau.
If you can also have this information corrected with Experian.
Unfortunately, we cannot allocate any credit due to this as we are strict with any credit risk.
Regards
Girshwin
If you can also have this information corrected with Experian.
Unfortunately, we cannot allocate any credit due to this as we are strict with any credit risk.
Regards
Girshwin
Discovery Bank's reply21 Jul 2023, 07:00
Official
We understand Belinda, however, this information is provided to us by the credit bureau.
If you can also have this information corrected with Experian.
Unfortunately, we cannot allocate any credit due to this as we are strict with any credit risk.
Regards
Girshwin
If you can also have this information corrected with Experian.
Unfortunately, we cannot allocate any credit due to this as we are strict with any credit risk.
Regards
Girshwin