MS
MARC S

1 reviews | Active since Mar 2016

04 Jun 2025, 11:55

DECEASED ESTATE ACCOUNT CLOSURE AND TRANSFER OF FUNDS TO NEW ACCOUNT

I contacted the bank for certificates of balances and to close the account and credit card. I also advised the bank to transfer the funds in the accounts to be transferred to the new estate late bank account. This happened on 3 March 2025. In April 2025 called to escalate the matter, I only received balance certificates. The accounts are now on hold but the funds have not been transferred to the estate late bank account. Surely it should not take that long. Marc Serfontein

0
Replies (2)
Discovery Bank
Discovery Bank's reply04 Jun 2025, 12:01
Official
Hi Marc

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile
Discovery Bank
Discovery Bank's reply04 Jun 2025, 13:41
Official
Hi Marc

Thank you for your patience whilst I followed up on your query.

The collections agent assigned to your case has advised to give you a call to provide further update today.

Kind Regards,
Onthatile