1 reviews | Active since Jan 2017

03 Jan 2022, 16:35

Debt review **************

I’m really disappointed in discovery bank. I attempted to get a credit card suite with them but got declined because it says my credit profile shows missed payments. Firstly the credit report they are using is outdated and secondly I was under debt review which means my accounts were paid on time but the debtors weren’t updating my profile correctly which made it seem like I missed payments. This was rectified in December but Discovery Bank uses a report dated to November. When I contacted them, I got told that because I was under debt review I can only apply after being 12 months out of debt review. This I feel is ************** as I did something positive to clear all my debt and I never expected that from Discovery. Truly disappointed in them.

0
Replies (4)
Discovery Bank
Discovery Bank's reply09 Jan 2022, 18:43
Official
Hi Romano Thanks for reaching out to us. We have escalated this query to the relevant team for further assistance. Feedback will be provided to you directly once it has been received from the relevant team For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
's update11 Jan 2022, 12:37
Reviewer Update
Still waiting
's update17 Jan 2022, 12:46
Reviewer Update
Up until today I still haven’t received any contact from Discovery Bank
Discovery Bank
Discovery Bank's reply25 Jan 2022, 13:42
Official
We have re-escalated this query to the relevant team for urgent assistance advising that you have not been assisted as yet. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.

Regard
Thuli