Debited from account without prior notice or notification

Absolutely unacceptable service. I have had enough of this disgraceful excuse for a financial service provider. Not only has my issue never been resolved, but they’ve allowed unauthorized debit orders to drain large sums of money from my account—without my consent and with zero accountability on their side.

And what’s their “solution”? Telling me to replace my card—over and over again. I’ve now had to replace my card THREE times at my own cost because they are completely incapable of securing their own platform or taking any form of responsibility for *****ulent transactions. That’s three times I’ve had to pay because of their failure to protect my funds. That’s not a solution; that’s a slap in the face.

With FNB, at least there was a way to reverse suspicious transactions and some degree of client support. Here, you’re left on your own while they stand by doing nothing but reciting policy lines. I am now sitting and waiting for “feedback” while my money is gone, my time is wasted, and my trust is completely shattered.

This isn’t poor service—this is exploitation. It feels like their entire model is based on brushing off valid concerns and avoiding reimbur*****ts while charging clients to fix problems they didn’t create.

Once my money is returned (if that ever happens), I will cancel this service permanently and move my accounts back to FNB or Standard Bank—anywhere that actually values their customers and doesn’t enable financial abuse. Until then, I will warn others: this is not a bank, it’s a syndicate of negligence.