JE
Jaco E

1 reviews | Active since Mar 2021

18 Mar 2021, 20:50

Debit orders persist after account closure. Basically theft.

I had an account (credit) that was closed and paid in full. Written confirmation of closure received. For months they have continued to deduct an amount without authorisation from my current account. They do not respond to emails nor calls. I have tried to stop and/or reverse the debit orders but it repeats monthly despite all efforts. Worst service ever and be warned....they will leach off you relentlessly even after severing all ties. Is that how they gain a passive income. I'm fed up with Discovery Bank. Please run away from them at all costs.

0
Replies (4)
Discovery Bank
Discovery Bank's reply18 Mar 2021, 20:58
Official
Hi Jaco
This is definitely not the service level we pride ourselves with. Kindly note that we will investigate your query, and will provide feedback accordingly.
RegardsThuli
JE
Jaco E's update19 May 2021, 02:10
Reviewer Update
Closed an account with Discovery Bank. Received confirmation in writing. They continue with monthly deductions. Complained on HelloPeter. The bank did not contact me despite replying here. Very frustrating setup with Discovery Bank.
JE
Jaco E's update25 Nov 2021, 05:11
Reviewer Update
Still Discovery replies and keeps on attempting to deduct amounts for an account closed years ago. Every month. Please stop!
Discovery Bank
Discovery Bank's reply25 Nov 2021, 15:04
Official
Hi Jaco Thanks for reaching out to us. We have responded to your previous post. Feedback will be provided accordingly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli