GL
Geoff L
1 reviews | Active since Aug 2023
03 May 2025, 10:02
Debit order not implemented!
Monthly debit order to settle credit card not implemented by Discovery bank
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
03 May 2025, 10:09Hi Geoff,
I sincerely apologize for the experience had with us.
Did you have money deposited into your account before your debit order date that may be more or equal to the debit order amount?
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
Did you have money deposited into your account before your debit order date that may be more or equal to the debit order amount?
Kind Regards,
Onthatile
Discovery Bank's reply03 May 2025, 10:09
Official
Hi Geoff,
I sincerely apologize for the experience had with us.
Did you have money deposited into your account before your debit order date that may be more or equal to the debit order amount?
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
Did you have money deposited into your account before your debit order date that may be more or equal to the debit order amount?
Kind Regards,
Onthatile
GL
Geoff L's updateReviewer Update
12 May 2025, 16:04Its been 10 days, and despite promises to escalate the issue by Discovery Bank there has still been no substantive feedback.
Please can you get back to me!
Please can you get back to me!
GL
Geoff L's update12 May 2025, 16:04
Reviewer Update
Its been 10 days, and despite promises to escalate the issue by Discovery Bank there has still been no substantive feedback.
Please can you get back to me!
Please can you get back to me!
Discovery Bank's replyOfficial
21 May 2025, 09:15Hi Geoff,
I sincerely apologise for the delayed response. I have escalated the matter and followed up with our Systems Operations team. They have advised that they will provide feedback as soon as possible.
I truly regret the inconvenience this has caused. Please rest assured that we are treating this matter with the seriousness it deserves, and every aspect is being carefully considered.
Thank you for your patience and understanding.
Best regards,
Onthatile
I sincerely apologise for the delayed response. I have escalated the matter and followed up with our Systems Operations team. They have advised that they will provide feedback as soon as possible.
I truly regret the inconvenience this has caused. Please rest assured that we are treating this matter with the seriousness it deserves, and every aspect is being carefully considered.
Thank you for your patience and understanding.
Best regards,
Onthatile
Discovery Bank's reply21 May 2025, 09:15
Official
Hi Geoff,
I sincerely apologise for the delayed response. I have escalated the matter and followed up with our Systems Operations team. They have advised that they will provide feedback as soon as possible.
I truly regret the inconvenience this has caused. Please rest assured that we are treating this matter with the seriousness it deserves, and every aspect is being carefully considered.
Thank you for your patience and understanding.
Best regards,
Onthatile
I sincerely apologise for the delayed response. I have escalated the matter and followed up with our Systems Operations team. They have advised that they will provide feedback as soon as possible.
I truly regret the inconvenience this has caused. Please rest assured that we are treating this matter with the seriousness it deserves, and every aspect is being carefully considered.
Thank you for your patience and understanding.
Best regards,
Onthatile
Discovery Bank's replyOfficial
29 May 2025, 10:13Hi Geoff,
I’ve reviewed your credit account statement for this month and confirmed with our Product Operations team that no interest has been charged in relation to the recent debit order issue. The only charge app**** is a debit order fee of R3.75, which resulted from a system error. If you’d like, I can assist you in disputing this fee.
Kindly continue to monitor your account statement next month for any interest charges related to this incident. However, we’ve confirmed with our Collections Operations team that your debit order has been reinstated, so you shouldn’t experience any further issues.
Please let me know if you need any further assistance. Thank you for your patience and understanding.
Kind Regards,
Onthatile
I’ve reviewed your credit account statement for this month and confirmed with our Product Operations team that no interest has been charged in relation to the recent debit order issue. The only charge app**** is a debit order fee of R3.75, which resulted from a system error. If you’d like, I can assist you in disputing this fee.
Kindly continue to monitor your account statement next month for any interest charges related to this incident. However, we’ve confirmed with our Collections Operations team that your debit order has been reinstated, so you shouldn’t experience any further issues.
Please let me know if you need any further assistance. Thank you for your patience and understanding.
Kind Regards,
Onthatile
Discovery Bank's reply29 May 2025, 10:13
Official
Hi Geoff,
I’ve reviewed your credit account statement for this month and confirmed with our Product Operations team that no interest has been charged in relation to the recent debit order issue. The only charge app**** is a debit order fee of R3.75, which resulted from a system error. If you’d like, I can assist you in disputing this fee.
Kindly continue to monitor your account statement next month for any interest charges related to this incident. However, we’ve confirmed with our Collections Operations team that your debit order has been reinstated, so you shouldn’t experience any further issues.
Please let me know if you need any further assistance. Thank you for your patience and understanding.
Kind Regards,
Onthatile
I’ve reviewed your credit account statement for this month and confirmed with our Product Operations team that no interest has been charged in relation to the recent debit order issue. The only charge app**** is a debit order fee of R3.75, which resulted from a system error. If you’d like, I can assist you in disputing this fee.
Kindly continue to monitor your account statement next month for any interest charges related to this incident. However, we’ve confirmed with our Collections Operations team that your debit order has been reinstated, so you shouldn’t experience any further issues.
Please let me know if you need any further assistance. Thank you for your patience and understanding.
Kind Regards,
Onthatile