TM
Thabo M
1 reviews | Active since Jan 2022
29 Nov 2025, 09:11
Debit order mandate issues
I’ve been banking with discovery for a year now, from being a Fnb Private banking client for years. I must say I’ve been tolerating bad service for a while since I’ve joined but let it slide. Don’t ever join this bank, you’ll regret it! Call centre agents are clueless when it comes to problem solving. I tried to get assistance from creditors , but the mandate keeps getting rejected stating that I am not FICA compliant. When I call the bankers, they are clueless. This bank is the most inconvenient bank I’ve ever banked with and I wouldn’t want anyone to sign up for bull****. A damn circus!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
29 Nov 2025, 09:40Hi Thabo M,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Best regards,
Discovery Bank's reply29 Nov 2025, 09:40
Official
Hi Thabo M,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Best regards,
TM
Thabo M's updateReviewer Update
29 Nov 2025, 15:14Hi, I am still waiting for a solution?
TM
Thabo M's update29 Nov 2025, 15:14
Reviewer Update
Hi, I am still waiting for a solution?
Discovery Bank's replyOfficial
01 Dec 2025, 11:45Hi Thabo M,
We have logged a case with our New Accounts Consultants team who deal with FICA queries, to investigate and see if there may be any issues on the profile. We are waiting for feedback with this.
In the bank app do you have any outstanding actions, requesting that you update your personal details?
Lastly, to confirm, are these online mandates "debi check" requests that you want to accept?
Kind regards,
Tyrone
We have logged a case with our New Accounts Consultants team who deal with FICA queries, to investigate and see if there may be any issues on the profile. We are waiting for feedback with this.
In the bank app do you have any outstanding actions, requesting that you update your personal details?
Lastly, to confirm, are these online mandates "debi check" requests that you want to accept?
Kind regards,
Tyrone
Best regards,
Discovery Bank's reply01 Dec 2025, 11:45
Official
Hi Thabo M,
We have logged a case with our New Accounts Consultants team who deal with FICA queries, to investigate and see if there may be any issues on the profile. We are waiting for feedback with this.
In the bank app do you have any outstanding actions, requesting that you update your personal details?
Lastly, to confirm, are these online mandates "debi check" requests that you want to accept?
Kind regards,
Tyrone
We have logged a case with our New Accounts Consultants team who deal with FICA queries, to investigate and see if there may be any issues on the profile. We are waiting for feedback with this.
In the bank app do you have any outstanding actions, requesting that you update your personal details?
Lastly, to confirm, are these online mandates "debi check" requests that you want to accept?
Kind regards,
Tyrone
Best regards,
TM
Thabo M's updateReviewer Update
01 Dec 2025, 11:51Hi Tyrone
I have not received any actions to update my details. And yes I am trying to accept an online mandate.
I have not received any actions to update my details. And yes I am trying to accept an online mandate.
TM
Thabo M's update01 Dec 2025, 11:51
Reviewer Update
Hi Tyrone
I have not received any actions to update my details. And yes I am trying to accept an online mandate.
I have not received any actions to update my details. And yes I am trying to accept an online mandate.
Discovery Bank's replyOfficial
02 Dec 2025, 12:25Hi Thabo M,
Thank you, our team have sent you an email requesting some FICA details. Please do respond so that we may assist with the details to be updated.
Kind regards,
Tyrone
Thank you, our team have sent you an email requesting some FICA details. Please do respond so that we may assist with the details to be updated.
Kind regards,
Tyrone
Best regards,
Discovery Bank's reply02 Dec 2025, 12:25
Official
Hi Thabo M,
Thank you, our team have sent you an email requesting some FICA details. Please do respond so that we may assist with the details to be updated.
Kind regards,
Tyrone
Thank you, our team have sent you an email requesting some FICA details. Please do respond so that we may assist with the details to be updated.
Kind regards,
Tyrone
Best regards,