Debit Order Dispute

I am extremely disappointed with the service I have received from Discovery Bank regarding an unauthorized debit from my credit card. On 3 May 2023, I discovered that an amount of R6880.60 had been debited from my account without my consent. Immediately upon receiving the SMS notification, I contacted Discovery Bank to report the unauthorized transaction.

During my phone conversation with one of their bankers, I was informed that the debit was an error on their part and that I would be refunded. However, despite numerous follow-ups, no action has been taken to resolve the issue. As a loyal Discovery Bank member since 2019, I find the lack of service and accountability in handling this matter completely unacceptable.

To address the situation, I have spoken to multiple bankers, but none of them have been able to provide any assistance or provide proof of my authorization for the debit order. I have been left in a state of frustration and uncer*****y, with my funds still not refunded. As a result, I have taken the initiative to contact the banking ombudsman to escalate this matter further.

I am sharing this review to express my deep disappointment with the service provided by Discovery Bank. I urge the bank to take immediate action to rectify this situation and refund the unauthorized debit amount. My reference number for this complaint is ***9, and I expect a prompt resolution to this matter.

Overall, the lack of responsiveness and failure to provide a satisfactory resolution has greatly tarnished my opinion of Discovery Bank's customer service. I hope that involving the ombudsman will lead to a swift resolution and restore my faith in the bank's commitment to customer satisfaction.