1 reviews | Active since Jan 2017

05 Jul 2017, 10:02

Debit order Cancellation not adhired to

<p>I requested the cancellation of the Discovery Card Credit Card Debit Order on the 24 May 2017. Money are still being deducted and I am incurring charges from the bank.</p> <p> </p> <p>This is my account and I have the authority to cancel debit orders at any time and while doing so, did not have them cancel this. </p> <p> </p> <p>I expect Discovery to cover the charges of R115 from my bank to settle this matter, and cancel the account. </p> <p> </p> <p>It does not mean anything to me that Discovery is informing me that it was not sent from the correct address. It is my Bank Account and I do NOT authorise you to deduct anything any longer.</p> <p> </p> <p>Please sort this issue out.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Jul 2017, 17:07
Official

Dear debbie-botha-1

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson