1 reviews | Active since Jul 2016
Debit Order
<p>I app**** for a Discovery card - received as promissed, I have a set debit order amount that goes off my account, as I don't have a credit limit. the money gets debitted and then after 4 working days it still does not reflect. everytime I call or email, I get a response it takes 3-4 working days - well its 6 days now and my money is floating somewhere as it's out of my banking account and not in my discovery card. really concidering moving my portfolio!!!!!</p>
Dear laurensp
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
One of our specialists will be in contact to resolve you query
Thank you for your patience while we resolve this matter.
Your reference number is – ********** 867
Dear laurensp
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
One of our specialists will be in contact to resolve you query
Thank you for your patience while we resolve this matter.
Your reference number is – ********** 867
After receiving a call from a manager on Friday 22.07.2016 - STILL nothing has been rectified, another debit order has gone through and they have still not allocated my previous debit order - THEFT!!!!!!!!!!!! should this not be rectified by close of business on 27.07.2016 I will move my whole portfolio, Medical Aid, Life and this pathetic card
After receiving a call from a manager on Friday 22.07.2016 - STILL nothing has been rectified, another debit order has gone through and they have still not allocated my previous debit order - THEFT!!!!!!!!!!!! should this not be rectified by close of business on 27.07.2016 I will move my whole portfolio, Medical Aid, Life and this pathetic card