debi check

Dear Discovery Bank Team,

I have always been a huge fan of Discovery Bank — truly The Future of Banking. I’ve never once had to call in with an issue before, which says a lot about the great service and seamless experience I’ve enjoyed until now. So, first things first: bravo to your service consultants and to the team leader currently assisting me. They have been nothing short of amazing. Please keep their names far from any blame — they’re doing their best in what seems to be a rather futuristic conundrum.

Now onto my little dilemma, or as I like to call it, The Mystery of the Missing DebiCheck.

I recently app**** for a credit card with another institution and was approved. As part of their process, they require a DebiCheck verification — that standard facility most banks offer to make life easier and processes smoother.

Imagine my surprise when I discovered that The Future of Banking apparently does not fully support this facility — or perhaps it does, but only as of about a week ago. Exciting times! Except, it seems that in the race to the future, a few wires may have been crossed.

My question is simple: when this feature was rolled out, were all the necessary tests done? Did the product owner, developers, and testers confirm compatibility with other major and minor banks? If so, how did I end up the lucky winner of a bug no one saw coming?

If not, then please, let’s get the future back on track. I would greatly appreciate it if someone could assist the wonderful team leader currently trying to help me. Surely there must be a fix, a patch, or a button somewhere waiting to be pressed.

I’ll be gracious and allow until Monday at the latest for feedback, but I’d really appreciate some urgency on this matter.

And again, to be crystal clear — hands off the consultants. They are the heroes in this story.