MM
Mokgadi M
1 reviews | Active since Dec 2011
07 Apr 2025, 16:01
Dead Silence
Greetings I am not having joy with you guys anymore. I first interacted on social media (Facebook) and terrible experience really. Not sure if this is skeleton staff for school holidays or what. Your policies have become questionable, the agent wanted me to screenshoot details on my app but refused to give me their name for accountability due to Discovery policy. So is ***** prevention for the benefit of the bank but not the client? 3 April 2025 at 12:30 and the agent (removing name) assured me a case would be opened and gave me reference number: *******. I was further told that you do not perform communication via email any longer for ***** prevention again, and are unable to call me back either, sigh. I have not received any call, no communication, no help, nothing. A separate agent said I would get a response in 48 hours (it is more than 48 business hours now) and nada... You are really good on paper but your support is making me uneasy should I actually be in trouble and require help from you guys:(
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
07 Apr 2025, 16:12Hi Mokgadi,
I apologise for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I apologise for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply07 Apr 2025, 16:12
Official
Hi Mokgadi,
I apologise for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I apologise for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
MM
Mokgadi M's updateReviewer Update
07 Apr 2025, 16:50Thanks Onthatile, will hear from you
MM
Mokgadi M's update07 Apr 2025, 16:50
Reviewer Update
Thanks Onthatile, will hear from you
Discovery Bank's replyOfficial
08 Apr 2025, 08:03Hi Mokgadi,
Thank you for your patience whilst I was investigating this for you.
I have picked up that you were advised on an incorrect turn around time and I do apologise for this. The correct turn around time for a product pricing downgrade is 11 business days.
I hope this clears any confusion in this regard.
Kind Regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
I have picked up that you were advised on an incorrect turn around time and I do apologise for this. The correct turn around time for a product pricing downgrade is 11 business days.
I hope this clears any confusion in this regard.
Kind Regards,
Onthatile
Discovery Bank's reply08 Apr 2025, 08:03
Official
Hi Mokgadi,
Thank you for your patience whilst I was investigating this for you.
I have picked up that you were advised on an incorrect turn around time and I do apologise for this. The correct turn around time for a product pricing downgrade is 11 business days.
I hope this clears any confusion in this regard.
Kind Regards,
Onthatile
Thank you for your patience whilst I was investigating this for you.
I have picked up that you were advised on an incorrect turn around time and I do apologise for this. The correct turn around time for a product pricing downgrade is 11 business days.
I hope this clears any confusion in this regard.
Kind Regards,
Onthatile
Discovery Bank's replyOfficial
09 Apr 2025, 10:37Hi Mokgadi,
I manged to escalate your product pricing downgrade request and was successful.
You were also sent a confirmation email of the downgrade.
Is there anything else you need assistance with?
Kind Regards,
Onthatile
I manged to escalate your product pricing downgrade request and was successful.
You were also sent a confirmation email of the downgrade.
Is there anything else you need assistance with?
Kind Regards,
Onthatile
Discovery Bank's reply09 Apr 2025, 10:37
Official
Hi Mokgadi,
I manged to escalate your product pricing downgrade request and was successful.
You were also sent a confirmation email of the downgrade.
Is there anything else you need assistance with?
Kind Regards,
Onthatile
I manged to escalate your product pricing downgrade request and was successful.
You were also sent a confirmation email of the downgrade.
Is there anything else you need assistance with?
Kind Regards,
Onthatile
MM
Mokgadi M's updateReviewer Update
09 Apr 2025, 16:03Hi Onthatile
Thank you for your response
BUT was hoping to get human/AI interaction on what the differences are, how will I be affected, what are the pricings of this, what charges are involved, what are the difference in fees, what are the benefits/none thereof etc.
Is your support/management centre barred from making outgoing calls? I understand you are a digital bank but dang...is there no platform to get question and answers before a greater decision is taken on my behalf?
Regards
M
Thank you for your response
BUT was hoping to get human/AI interaction on what the differences are, how will I be affected, what are the pricings of this, what charges are involved, what are the difference in fees, what are the benefits/none thereof etc.
Is your support/management centre barred from making outgoing calls? I understand you are a digital bank but dang...is there no platform to get question and answers before a greater decision is taken on my behalf?
Regards
M
MM
Mokgadi M's update09 Apr 2025, 16:03
Reviewer Update
Hi Onthatile
Thank you for your response
BUT was hoping to get human/AI interaction on what the differences are, how will I be affected, what are the pricings of this, what charges are involved, what are the difference in fees, what are the benefits/none thereof etc.
Is your support/management centre barred from making outgoing calls? I understand you are a digital bank but dang...is there no platform to get question and answers before a greater decision is taken on my behalf?
Regards
M
Thank you for your response
BUT was hoping to get human/AI interaction on what the differences are, how will I be affected, what are the pricings of this, what charges are involved, what are the difference in fees, what are the benefits/none thereof etc.
Is your support/management centre barred from making outgoing calls? I understand you are a digital bank but dang...is there no platform to get question and answers before a greater decision is taken on my behalf?
Regards
M
Discovery Bank's replyOfficial
10 Apr 2025, 15:51Hi Mokgadi,
You initially advised that you are following up on product pricing downgrade request you had called in for, hence I sent through an escalation request for the pricing downgrade to be actioned.
You have been downgraded to a Gold Transaction account - Pay- as- you - transact with total monthly account fees of R30.
Please visit our website for a more detailed outlook on the product charges and benefits using the link below.
https://www.discovery.co.za/bank/accounts-transaction-payt-gold
You initially advised that you are following up on product pricing downgrade request you had called in for, hence I sent through an escalation request for the pricing downgrade to be actioned.
You have been downgraded to a Gold Transaction account - Pay- as- you - transact with total monthly account fees of R30.
Please visit our website for a more detailed outlook on the product charges and benefits using the link below.
https://www.discovery.co.za/bank/accounts-transaction-payt-gold
Discovery Bank's reply10 Apr 2025, 15:51
Official
Hi Mokgadi,
You initially advised that you are following up on product pricing downgrade request you had called in for, hence I sent through an escalation request for the pricing downgrade to be actioned.
You have been downgraded to a Gold Transaction account - Pay- as- you - transact with total monthly account fees of R30.
Please visit our website for a more detailed outlook on the product charges and benefits using the link below.
https://www.discovery.co.za/bank/accounts-transaction-payt-gold
You initially advised that you are following up on product pricing downgrade request you had called in for, hence I sent through an escalation request for the pricing downgrade to be actioned.
You have been downgraded to a Gold Transaction account - Pay- as- you - transact with total monthly account fees of R30.
Please visit our website for a more detailed outlook on the product charges and benefits using the link below.
https://www.discovery.co.za/bank/accounts-transaction-payt-gold
MM
Mokgadi M's updateReviewer Update
10 Apr 2025, 19:53Sigh...Thanks. Does my vitality account still remain or should I transfer funds to one of the savings accounts?
MM
Mokgadi M's update10 Apr 2025, 19:53
Reviewer Update
Sigh...Thanks. Does my vitality account still remain or should I transfer funds to one of the savings accounts?
Discovery Bank's replyOfficial
11 Apr 2025, 08:26Yes, your Vitality Savings account still remains active you can continue to use it.
Kind Regards,
Onthatile
Kind Regards,
Onthatile
Discovery Bank's reply11 Apr 2025, 08:26
Official
Yes, your Vitality Savings account still remains active you can continue to use it.
Kind Regards,
Onthatile
Kind Regards,
Onthatile