Days to Sort Out a Simple Issue

Item: Discovery Bank
Rating: 1
Author: Myles H

I was offered a Black Card account and was then asked to confirm through the Discovery Bank App. This was on Wednesday 04 January. When attempting to use the App it seemed that my ID number was causing an issue.

I sent through a copy of my ID to Ushanka Naidoo and was told that the issue had been escalated. It has still not been resolved.

Surely it can't take this long to sort such a simple issue out?

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

10 Jan 2023, 06:58

Hi Myles

Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.

Ill ensure that I view your profile and investigate your case, will provide feedback soonest.

Regards
Khanyi

Discovery Bank's reply10 Jan 2023, 06:58

Official

Myles H's updateReviewer Update

11 Jan 2023, 15:52

Hi Khanyi - any update ????????????????????????? It has been 7 days since the first contact with your business ?????????????????????????

Myles H's update11 Jan 2023, 15:52

Reviewer Update

Hi Khanyi - any update ????????????????????????? It has been 7 days since the first contact with your business ?????????????????????????

Discovery Bank's replyOfficial

11 Jan 2023, 15:58

Hi Myles

Thank you for your patience.

Please provide a suitable time for me to call you tomorrow.

Regards
Khanyi

Discovery Bank's reply11 Jan 2023, 15:58

Official

Hi Myles

Thank you for your patience.

Please provide a suitable time for me to call you tomorrow.

Regards
Khanyi