DAYLIGHT ******* & ***** BY CANCELLATIONS DEPARTMENT FAILURE TO ACTION A CANELLATION

I have been trying to close my father's Discovery Bank credit card since 2018. My father worked out of the country for more than 10 years and was unable to provide the phone number they required to telephonically pass the security questions, in order to cancel the card. He has never used the credit card, but has been paying the monthly fees for years. There was an accumulated charge of R588+ which we settled in 2020. Then they apparently needed a cancellation form, which we only heard about in 2023. This was emailed on 16.01.2023. All the while, monthly fees get debited from his account. Still no cancellation has been forthcoming!

I have mailed them again this week (on his behalf), yet no response!

This is beyond ridicuous, and is daylight ******* and downright *****ulent.