Dailly Transaction Value was not increased after 6 hours after phoning the bank.

I tried changing it on the Discovery App. It would not allow me to change. On my first call to Discovery I asked why I could not change the limit on my app, I was told that the increase was to big (changing from R400K to R580K).

Discovery is an online bank. This was one of the reasons I moved banks. In todays technology and covid enviroment this makes sense. The staff in the call center are friendly. If you have a how do I do something they are great. The problem is when they are not able or do not have the authority to assist I have has issues. On my first call I said that the Discovery app is not allowing me to change my limit and my limit would be changed to the value I requested. However she was not authorised to do this and it needed to be done by some else. I asked if it would take a long time. She said no and I should recieve and SMS/Email shortly informing me that the limit had been increased. After + 1 hour I phoned the call center agian. You have a different person and have to go through descibing the issues. I was informed that she would escelate o hear manager. After another +- 3 calls to the service center I asked to be put through to a manager or person that has the authority to change the limit. After waiting +- 20 minutes I was informed that the manager was not availble and I would get a call back from the manager. This never happened. I then logged the issue on Hellopeter. I contacted the vendor and said that due to limit issues I could only make half the payment, which I did. At 17h59 recieved and email saying my limit was increased. This was +-10hours after phoning Discovery bank. I thrn made the other half of the payment.