LB
Laverne B
1 reviews | Active since Jul 2010
14 Nov 2025, 19:02
Cut access to your funds witb no warning
Put money away in this savings account. Going away this weekend for my brother's 40th. I have been cut from my access to my banking account. I cant access my money. And now im totally bankrupt and im suppose to be leaving tomorrow morning. Saying im livid is not even the word. And their call centre cant call you back after you've spent all your airtime just trying to get to someone, nevermind go through all the checks and then just to be cut. Now its 6pm and they closed for business.. Nice. I hope all you at discovery are having a great weekend. Because you've absolutely ruined mine. And this is a big birthday and weekend away. Disappointment and anger doesn't even come close to my feelings. I want my money transfered out of your bank and in to my other bank account first thing. I'll NEVER recommend discovery to ANYONE ever
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
14 Nov 2025, 19:09Hi Laverne,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply14 Nov 2025, 19:09
Official
Hi Laverne,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
LB
Laverne B's updateReviewer Update
16 Nov 2025, 07:58Weekend's over, I want my money transfered out and my account closed. Service is disgusting
LB
Laverne B's update16 Nov 2025, 07:58
Reviewer Update
Weekend's over, I want my money transfered out and my account closed. Service is disgusting
LB
Laverne B's updateReviewer Update
17 Nov 2025, 09:26STILL NO REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WANT ACCESS TO MY ACCOUNT SO I CAN TRANSFER MY MONEY OUT AND CLOSE THIS ACCOUNT.
I LIKE HOW AN INDIVIDUAL'S LIFE IS COMPLETELY DISRUPTED, THEY CONTROL WHETHER YOU CAN HAVE SOME OF YOUR MONEY OR NOT AT NO FAULT OF YOUR OWN, THEN THEY STILL TAKE THEIR TIME GRANTING ACCESS TO A SIMPLE BANKING APP.
IT WAS VERY EASY CUTTING ME OFF FROM IT. BUT YOU MUST LITERALLY BEG, B.E.G. FOR THEM TO JUST GIVE YOU ACCESS AGAIN.
PATHETIC, THIS IS AN ABSOLUTE JOKE.
DISCOVERY IS A JOKE
***
***
I WANT ACCESS TO MY ACCOUNT SO I CAN TRANSFER MY MONEY OUT AND CLOSE THIS ACCOUNT.
I LIKE HOW AN INDIVIDUAL'S LIFE IS COMPLETELY DISRUPTED, THEY CONTROL WHETHER YOU CAN HAVE SOME OF YOUR MONEY OR NOT AT NO FAULT OF YOUR OWN, THEN THEY STILL TAKE THEIR TIME GRANTING ACCESS TO A SIMPLE BANKING APP.
IT WAS VERY EASY CUTTING ME OFF FROM IT. BUT YOU MUST LITERALLY BEG, B.E.G. FOR THEM TO JUST GIVE YOU ACCESS AGAIN.
PATHETIC, THIS IS AN ABSOLUTE JOKE.
DISCOVERY IS A JOKE
***
***
LB
Laverne B's update17 Nov 2025, 09:26
Reviewer Update
STILL NO REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WANT ACCESS TO MY ACCOUNT SO I CAN TRANSFER MY MONEY OUT AND CLOSE THIS ACCOUNT.
I LIKE HOW AN INDIVIDUAL'S LIFE IS COMPLETELY DISRUPTED, THEY CONTROL WHETHER YOU CAN HAVE SOME OF YOUR MONEY OR NOT AT NO FAULT OF YOUR OWN, THEN THEY STILL TAKE THEIR TIME GRANTING ACCESS TO A SIMPLE BANKING APP.
IT WAS VERY EASY CUTTING ME OFF FROM IT. BUT YOU MUST LITERALLY BEG, B.E.G. FOR THEM TO JUST GIVE YOU ACCESS AGAIN.
PATHETIC, THIS IS AN ABSOLUTE JOKE.
DISCOVERY IS A JOKE
***
***
I WANT ACCESS TO MY ACCOUNT SO I CAN TRANSFER MY MONEY OUT AND CLOSE THIS ACCOUNT.
I LIKE HOW AN INDIVIDUAL'S LIFE IS COMPLETELY DISRUPTED, THEY CONTROL WHETHER YOU CAN HAVE SOME OF YOUR MONEY OR NOT AT NO FAULT OF YOUR OWN, THEN THEY STILL TAKE THEIR TIME GRANTING ACCESS TO A SIMPLE BANKING APP.
IT WAS VERY EASY CUTTING ME OFF FROM IT. BUT YOU MUST LITERALLY BEG, B.E.G. FOR THEM TO JUST GIVE YOU ACCESS AGAIN.
PATHETIC, THIS IS AN ABSOLUTE JOKE.
DISCOVERY IS A JOKE
***
***
LB
Laverne B's updateReviewer Update
17 Nov 2025, 12:12I've sent the selfie an hour ago. They've confirmed that they received it on email
LB
Laverne B's update17 Nov 2025, 12:12
Reviewer Update
I've sent the selfie an hour ago. They've confirmed that they received it on email
LB
Laverne B's updateReviewer Update
17 Nov 2025, 12:16My issue is, how can they just cut you from accessing your account with NO prior warning or reason?? Then leave you to sit here and try get hold of call centre agents to help you sort it out.
Those funds are not at your discrepancy to deny me access at any given time. The bank does not know what that money is put there for. I have chronic medication I need that I have run out of. I need to buy my medication as well. It's jaw dropping that a bank can just cut you from your own money. Then for days and days you sit trying to sort out the mess they created !!!!???
Those funds are not at your discrepancy to deny me access at any given time. The bank does not know what that money is put there for. I have chronic medication I need that I have run out of. I need to buy my medication as well. It's jaw dropping that a bank can just cut you from your own money. Then for days and days you sit trying to sort out the mess they created !!!!???
LB
Laverne B's update17 Nov 2025, 12:16
Reviewer Update
My issue is, how can they just cut you from accessing your account with NO prior warning or reason?? Then leave you to sit here and try get hold of call centre agents to help you sort it out.
Those funds are not at your discrepancy to deny me access at any given time. The bank does not know what that money is put there for. I have chronic medication I need that I have run out of. I need to buy my medication as well. It's jaw dropping that a bank can just cut you from your own money. Then for days and days you sit trying to sort out the mess they created !!!!???
Those funds are not at your discrepancy to deny me access at any given time. The bank does not know what that money is put there for. I have chronic medication I need that I have run out of. I need to buy my medication as well. It's jaw dropping that a bank can just cut you from your own money. Then for days and days you sit trying to sort out the mess they created !!!!???
LB
Laverne B's updateReviewer Update
18 Nov 2025, 09:433rd business day now, not including the weekend. And they still have it at 'escalation'. I wonder how difficult this must be for their department to give a person back their log in to get in to their own account.
Not even regarding that the funds are needed for chronic medication. I haven't had my asthma meds 4 days now.
Not even regarding that the funds are needed for chronic medication. I haven't had my asthma meds 4 days now.
LB
Laverne B's update18 Nov 2025, 09:43
Reviewer Update
3rd business day now, not including the weekend. And they still have it at 'escalation'. I wonder how difficult this must be for their department to give a person back their log in to get in to their own account.
Not even regarding that the funds are needed for chronic medication. I haven't had my asthma meds 4 days now.
Not even regarding that the funds are needed for chronic medication. I haven't had my asthma meds 4 days now.
LB
Laverne B's updateReviewer Update
19 Nov 2025, 14:27STILL NOTHING. ALMOST 1 WEEK NOW!!!!!!!!!!!!!!!!!!??????????????????
LB
Laverne B's update19 Nov 2025, 14:27
Reviewer Update
STILL NOTHING. ALMOST 1 WEEK NOW!!!!!!!!!!!!!!!!!!??????????????????
LB
Laverne B's updateReviewer Update
19 Nov 2025, 14:59Well I've emailed some more people now
- <***>,
- <***>,
- <***>,
- <***>
LB
Laverne B's update19 Nov 2025, 14:59
Reviewer Update
Well I've emailed some more people now
- <***>,
- <***>,
- <***>,
- <***>
Discovery Bank's replyOfficial
19 Nov 2025, 15:56Hi Laverne,
Please be advised that the system has been updated, please log in to the app and advise if it is still an issue.
Kind regards,
Tyrone
Please be advised that the system has been updated, please log in to the app and advise if it is still an issue.
Kind regards,
Tyrone
Discovery Bank's reply19 Nov 2025, 15:56
Official
Hi Laverne,
Please be advised that the system has been updated, please log in to the app and advise if it is still an issue.
Kind regards,
Tyrone
Please be advised that the system has been updated, please log in to the app and advise if it is still an issue.
Kind regards,
Tyrone