Customer Service Communication

I'm very unsettled and frustrated at the same time. I lost my job in Decemver 2021, and I called Discovery Bank to close my account and I will reopen when I get a permanent job.

God was good, I finally got a call December 2023 telling me that 1 January 2024 I'll be employed permanently. I tried opening an account, only to find out my old account is still Active with almost R10 000 in Bank charge fees.

Before I lost my job, Discovery treated me wonderful and I really it. But now I'm very disappointed with how they delta in their response and meeting clients half way.

Around the 28-30 December, I called them humbly requesting waiver of the fees and they said they're escalating the matter to senior Management and till today, a few days before getting paid on the new job there's still nothing and no response from them.

It's too late to change banking details with my employer, and I DEFINITELY don't want to do that because I love Discovery Bank- but I can't afford to have R10 000 taken away from my salary in January nogal after going through so much just to make ends meet till month end. My family and I can really NOT afford to lose s9 much money over fees.

Discovery Bank, you've been my bank of choice since the start please don't disappoint me.