M
Makhosazane
1 reviews | Active since Dec 2024
01 Mar 2026, 13:32
Customer service beyond being poor
Discovery bank does not care about its customers. How can one wait for days just to get to ***** department. Got ****med and have been calling the ***** department there's no answer. Tried WhatsApp no one is available. Even tried the servicing team still no one is willing to help.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
01 Mar 2026, 13:39Hi Makhosazane,
I’m truly so sorry for what you’ve been through, especially after being ****med. You should never have to wait this long for assistance, and I completely understand your frustration. I’ve escalated your case to our ***** team urgently, and I will also be logging a formal complaint so this can be properly addressed.
Thank you for your patience, and again, my sincere apologies for the inconvenience you’ve experienced.
Kind regards,
Marusha
I’m truly so sorry for what you’ve been through, especially after being ****med. You should never have to wait this long for assistance, and I completely understand your frustration. I’ve escalated your case to our ***** team urgently, and I will also be logging a formal complaint so this can be properly addressed.
Thank you for your patience, and again, my sincere apologies for the inconvenience you’ve experienced.
Kind regards,
Marusha
Discovery Bank's reply01 Mar 2026, 13:39
Official
Hi Makhosazane,
I’m truly so sorry for what you’ve been through, especially after being ****med. You should never have to wait this long for assistance, and I completely understand your frustration. I’ve escalated your case to our ***** team urgently, and I will also be logging a formal complaint so this can be properly addressed.
Thank you for your patience, and again, my sincere apologies for the inconvenience you’ve experienced.
Kind regards,
Marusha
I’m truly so sorry for what you’ve been through, especially after being ****med. You should never have to wait this long for assistance, and I completely understand your frustration. I’ve escalated your case to our ***** team urgently, and I will also be logging a formal complaint so this can be properly addressed.
Thank you for your patience, and again, my sincere apologies for the inconvenience you’ve experienced.
Kind regards,
Marusha