Customer Service at Discovery Bank

The debit card delivered to me magically showed incorrect initials. This is how Discovery Bank does their admin!? I immediately called and I had to supply documents again to prove I am the person who opened the account, whilst some idiot typed in my initials incorrectly. And this while the account was opened last week and supporting documents were provided. Agitated as I was I requested to cancel my accounts and Themba dropped the phone on me; great job! I understand the working remotely conveot fue to the Civid-19 pandemic, but at least a callback if this happened accidentally. Called for the second time and a lady sorted out my issue. However I will now have to wait till next week to get a card and access to my money. I hope that Themba does not represent the majority at Discovery Bank. Remember one rotten apple will spoil the whole lot. The second to the lady (whose name I do not recall, apologies for that) was helpful. Just hope this issue with my debit card will be sorted soon.