Customer DISSATISFACTION - terrible communication

<p>Discovery requested a certified copy of my ID for FICA purposes. Which is fine. I was happy to comply.</p> <p>I had to take leave in order to get it certified - which I did. Minutes after leaving the police station, I receive a phone call from Discovery saynig that they are sending couriers to pick up the document on Wednesday 24 August.</p> <p>I expressly tell them that I can scan and email it to them; to whch they respond "Don't worry sir. We will pick it up on Wednesday and everything will be okay."</p> <p>Then on Tuesday evening, I receive an email stating that my account is FROZEN.</p> <p>I comp**** with THEIR INSTRUCTIONS and still they freeze the account. Now scheduled payments are declined and all their call centre agents can say is "We apologize for the inconvenience".</p> <p>Apologies mean NOTHING without action! If I had not followed their instructions, then by all means, freeze my account. I had comp**** 100% to their instructions and the lady expressly told me that they need a hard copy only! What more do I need to do?! </p> <p>Now they do not respond to any written communication and I will have no access to process payments for a total of NINE DAYS accordnig to an email I received today! Plus, there will undoubtebly be penalties on all the transactions that were declined.</p> <p>I'm a long-standing client of Discovery and have advocated their services for many years. But the way they are dealing with this issue is PATHETIC! </p> <p>I am investigating alternative banking options! Any suggestions?</p>