DH
Devlin H
1 reviews | Active since Jan 2011
13 Nov 2020, 09:03
Customer care is not helping me
So far Discovery bank has been absolutely amazing. But recently I've reached a point where I'm struggling with something and not getting any help. I've called them twice now and keep going through the same thing and no one ever gets back to me. I created an account for my wife on my profile and it let her go through all the steps in order for her to access the account but she can't access it and I have to keep transferring money from that account to another one so that she can access it. This is extremely annoying and not getting help is the worst.
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Replies (2)
Discovery Bank's replyOfficial
16 Nov 2020, 10:43Hi, Devlin
We sincerely apologize for your recent experience with Discovery Bank, Discovery Bank is a fully digital bank that lets you do nearly all your banking on our banking app. Chances are that you won’t need to visit an ATM anytime soon, but if you need to withdraw or deposit cash, we have multiple options for you.
To withdraw cash:
Use any Visa-branded ATM Visit one of our participating retailers: – Pick n Pay – Checkers – Shoprite – Select Spar stores.
You can deposit money at:
Pick n Pay Boxer stores.
Set up beneficiaries and pay by EFT
To load your beneficiary: – Go to the More menu on the app. – Tap Beneficiaries and follow the instructions. – You can also set up scheduled future payments to a specific beneficiary. These payments can be set up as once-off or recurring payments.
We sincerely apologize for your recent experience with Discovery Bank, Discovery Bank is a fully digital bank that lets you do nearly all your banking on our banking app. Chances are that you won’t need to visit an ATM anytime soon, but if you need to withdraw or deposit cash, we have multiple options for you.
To withdraw cash:
Use any Visa-branded ATM Visit one of our participating retailers: – Pick n Pay – Checkers – Shoprite – Select Spar stores.
You can deposit money at:
Pick n Pay Boxer stores.
Set up beneficiaries and pay by EFT
To load your beneficiary: – Go to the More menu on the app. – Tap Beneficiaries and follow the instructions. – You can also set up scheduled future payments to a specific beneficiary. These payments can be set up as once-off or recurring payments.
Discovery Bank's reply16 Nov 2020, 10:43
Official
Hi, Devlin
We sincerely apologize for your recent experience with Discovery Bank, Discovery Bank is a fully digital bank that lets you do nearly all your banking on our banking app. Chances are that you won’t need to visit an ATM anytime soon, but if you need to withdraw or deposit cash, we have multiple options for you.
To withdraw cash:
Use any Visa-branded ATM Visit one of our participating retailers: – Pick n Pay – Checkers – Shoprite – Select Spar stores.
You can deposit money at:
Pick n Pay Boxer stores.
Set up beneficiaries and pay by EFT
To load your beneficiary: – Go to the More menu on the app. – Tap Beneficiaries and follow the instructions. – You can also set up scheduled future payments to a specific beneficiary. These payments can be set up as once-off or recurring payments.
We sincerely apologize for your recent experience with Discovery Bank, Discovery Bank is a fully digital bank that lets you do nearly all your banking on our banking app. Chances are that you won’t need to visit an ATM anytime soon, but if you need to withdraw or deposit cash, we have multiple options for you.
To withdraw cash:
Use any Visa-branded ATM Visit one of our participating retailers: – Pick n Pay – Checkers – Shoprite – Select Spar stores.
You can deposit money at:
Pick n Pay Boxer stores.
Set up beneficiaries and pay by EFT
To load your beneficiary: – Go to the More menu on the app. – Tap Beneficiaries and follow the instructions. – You can also set up scheduled future payments to a specific beneficiary. These payments can be set up as once-off or recurring payments.
DH
Devlin H's updateReviewer Update
16 Nov 2020, 11:12How is this in any way relevant to my complaint? I never said anything about withdrawing or depositing money.
DH
Devlin H's update16 Nov 2020, 11:12
Reviewer Update
How is this in any way relevant to my complaint? I never said anything about withdrawing or depositing money.