Credit closure, 10 days and waiting.

As of the 4th of April 2020 I had requested that my credit account be closed with Discovery where my account has been fully paid and nothing owing. It is now the 14th of April 2020 where I was assured that I would receive feedback that my account has been closed. All Discovery can say is that they have tried to phone me...well that isn't ****ing good enough! If my account is not officially closed, written confirmation sent, by Friday the 17th of April 2020 I will be reporting you to the Banking Ombudsman as your service is PATHETIC! You have no business being in the Banking industry that's for sure.