KM
Kerina M

1 reviews | Active since May 2016

12 Apr 2017, 11:15

credit card with no insurance mislead and used

<p>Firstly</p> <p>i would like to say discovery is the most terrible service centres, every agent advises differently , the only reason for me taking this Credit card and paying my trip with it <br />was because i was advised that my travel insurance is activated when tickets are bought, i did ask again AFTER I booked my tickets and then im told that if i dont have a medical aid or a life insurance i cant have my travel insurance, a credit card is suppose to have a benefit for purchasing of tickets, please note in all travel docs sent to me none say in clear lines you are not covered for travel insurance if you do NOT HAVE A MEDICAL AID OR LIFE policy.</p> <p>injustice was done to myself due to being mislead by your agents and you lack of educating customers, please listening to all calls to you agents of me asking for advise of this.</p> <p>also note if a line drops no agent calls back, even if you educate them lines are bad.</p> <p>i need travel insurance as i leave on the 1st of may, discovery needs to advise me on a solution asap.<br />.</p> <p>thanks </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Apr 2017, 12:52
Official

Hi Upsetkm22

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)