AS
Ajay S

1 reviews | Active since Jul 2011

29 Jun 2017, 09:41

credit card service rendered

<p>I write this complaint with the utmost dis satisfaction from Discovery Card. I have a credit card with them and requested a limit increase. upon contacting them i was told to complete an application form and send with supporting documents. The agent that sent me the form mentioned once documents received and vetted, an agent will contact me. I then completed the form and one field requested the new limit i would like which i stipulated.my application was approved and they sent a pre agreement with the maximum amount on there. I then contacted a consultant Blade Henry who then told me to sign document with higher limit to avoid delays as if they need to look at the limit which i want , they would need to re-vet the application. I can’t understand why as i would like a lower limit then what they are offering me. Blade then started having an attitude when i made mention of that. I think that Discovery could be a little client orientated when someone applies for a new product and have the curtesy to contact their clients. Also they should look at the service rendered from their card division. I can’t believe how i was treated for trying to give them business and considering closing my account with them.</p> <p> </p>

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Replies (3)
Discovery Bank
Discovery Bank's reply05 Jul 2017, 10:15
Official

Hi subajan

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

AS
Ajay S's update28 Apr 2022, 07:39
Reviewer Update
i today would like to write a complaint against the Hello Peter complaint response team at Discovery. I was called by a gentlemen Girshwin Lodewyk, who firstly don't understand how to deal with complaints. I would recommend someone senior listen to the call he made to me. As he instead of dealing the matter ,he rather make sinister comments to the individual. At the end of the conversation , he made all these promise's of which nothing was true. still awaiting his response which was to be done a few days back. I then spoke to Bonto who again made all these promise's and what can i say, false promises again. I would say anyone who is thinking of opening accounts with Discovery bank , rather think again as they don't have the staff that has knowledge assist with your financial matter. I have seen others also complain on many forums regarding the bank. Please may i recommend you also take it further and report to the Ombudsman.
Discovery Bank
Discovery Bank's reply28 Apr 2022, 07:46
Official
Hi Ajay 

Thank for reaching out to us. 

We will have this matter investigated. 

I would however like to confirm that our team had removed all blocks and indicators on Tuesday. 

I will refer this matter back the team and advise for an update. 

Regards 
Girshwin