1 reviews | Active since Jul 2011
credit card service rendered
<p>I write this complaint with the utmost dis satisfaction from Discovery Card. I have a credit card with them and requested a limit increase. upon contacting them i was told to complete an application form and send with supporting documents. The agent that sent me the form mentioned once documents received and vetted, an agent will contact me. I then completed the form and one field requested the new limit i would like which i stipulated.my application was approved and they sent a pre agreement with the maximum amount on there. I then contacted a consultant Blade Henry who then told me to sign document with higher limit to avoid delays as if they need to look at the limit which i want , they would need to re-vet the application. I can’t understand why as i would like a lower limit then what they are offering me. Blade then started having an attitude when i made mention of that. I think that Discovery could be a little client orientated when someone applies for a new product and have the curtesy to contact their clients. Also they should look at the service rendered from their card division. I can’t believe how i was treated for trying to give them business and considering closing my account with them.</p> <p> </p>
Hi subajan
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi subajan
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Thank for reaching out to us.
We will have this matter investigated.
I would however like to confirm that our team had removed all blocks and indicators on Tuesday.
I will refer this matter back the team and advise for an update.
Regards
Girshwin
Thank for reaching out to us.
We will have this matter investigated.
I would however like to confirm that our team had removed all blocks and indicators on Tuesday.
I will refer this matter back the team and advise for an update.
Regards
Girshwin
