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MS
Mark S

1 reviews | Active since Feb 2012

16 May 2022, 09:07

CREDIT CARD PAUSED DUE TO APPARENT FICA NON-COMPLIANCE

* 12/5/22 : received email notification that my credit card has been 'paused' due to FICA non-compliance. * Never received a notification from them that they require updated FICA info, and they cannot prove that they sent me anything - despite me asking for proof. * Spoke to call agent on 13/5/22 : case #'s *** & *** after which she sent me an email indicating what they require. * Forwarded ID & proof of residence on 13/5/22 & again on 15/5/22. * 16/5/22 CCARD STILL PAUSED!!

0
Replies (9)
Discovery Bank
Discovery Bank's reply16 May 2022, 20:46
Official
Good day Mark

Thank you for reaching out.

I'm so sorry to hear about your experience but I'd be happy to assist.

I can see a case has been logged to the relevant team on Friday.

I have asked for feedback and will advise shortly.

Kind regards
Nicolene
MS
Mark S's update19 May 2022, 08:23
Reviewer Update
Still waiting for proof that you sent me a request for FICA documentation update before blocking my card.....
MS
Mark S's update06 Jun 2022, 09:30
Reviewer Update
Yes, but only AFTER you blocked my account!!!!

I am therefore still waiting for you prove that you sent me a request for FICA info BEFORE blocking my account!

Please allocate this to a competent person.
MS
Mark S's update06 Jun 2022, 09:31
Reviewer Update
...So you took 14 days to respond to my complaint of 19 May....
MS
Mark S's update15 Jun 2022, 17:27
Reviewer Update
Special kind of incompetence!!!!!!!!!!!!!!!!!! So you acknowledge sending the email only AFTER my account was blocked. Lovely service! Account blocked on 12th & you claim the email requesting FICA info was sent on the 13th. Kindly ask someone with date calculation knowledge to assist you before respondiong.
MS
Mark S's update28 Jun 2022, 09:20
Reviewer Update
I Disagree - there is no record of any such email on any of my devices.
Discovery Bank
Discovery Bank's reply28 Jun 2022, 09:22
Official
Hi Mark

I can email you a screenshot as proof.

To which email address should I forward it to?

Kind regards
Nicolene
MS
Mark S's update28 Jun 2022, 09:44
Reviewer Update
to the address you have on record
Discovery Bank
Discovery Bank's reply28 Jun 2022, 09:56
Official
I have sent you an email.

Kind regards
Nicolene